On 18th April, 2022 I had ordered a bed and mattress from RentOMojo, to be delivered on 21st April 2022.
I receive a call on 21st from Swapnil that delivery won't be possible as their truck hasn't turned up. So the next delivery date was agreed as 25/4/22.
I again receive call from Swapnil that my address is incorrect and hence delivery is not possible. I categorically told him I have given correct address and not sure why completely different address was given to delivery person. Ihad a chat with customer care person to rectify address and have the stuff delivered on 25th itself as I had taken leave for this purpose. It fell into deaf ear and no delivery happened. I request for order cancellation and refund. Sent mail to that effect as well to which Mr Sayeed reverted my stuff will be delivered on 26th.
Swapnil calls on 26th and I explain that since I was in office and there's no one home the delivery needs to happen after 8pm. He refused. But agreed that delivery will happen on 27th April before 8:30 am.
Come 27th there's a no show. I start calling Swapnil and he doesn't answer. I called 10 times between 8:30 am-9:00 am. No response. At 9:10 a guy calls stating he's the driver and was coming to deliver in another hour or so as there's traffic on road. I told him since the delivery had to happen at 8:30 he should have started earlier. To which he had the audacity to tell me that 15-20 mins delay is normal and there's heavy traffic on top of that. I tell him to go back since I was already on my way to office. He says somebody should be there at home to receive stuff!! I lose my cool and inform him that he was assuming things and acting as per his whims and fancy ( there's nobody home after 9am I tell him).
I would like to know what is going to be the compensation for this incompetency and harrasment. I am forced to sleep on floor as I have recently shifted from another city (the reason I booked the bed in the first place).
I NEED IMMEDIATE REFUND PLUS COMPENSATION. IF required I will logde police complaint and go to consumer forum. This is kind of fraud and cheating consumers.
Pathetic is an understatement when it comes to RentOMojo service. Was this information helpful? | 
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