Rentomojo — Pathetic Customer Service and Money Fraud

Address: Edunetwork Private Limited B-Block, BHIVE Workspace - No.112, AKR Tech Park "A" and 7th Mile, Hosur Rd, Krishna Reddy Industrial Area , Bangalore, Kar

Website: www.rentomojo.com/pune

I had ordered for a rental wardrobe, bedside table and office chair on Rentomojo on 13 Apr 2023 with an ID - Rentomojo_prod-RMIMYUPTTY-1 and order ID[protected]. I paid 904 rupees which included its 1st month rent and deposit.
First, they asked for money to place the order, post which the order was supposed to be scheduled. It did not happen until the next day, when on 14 Apr 2023, I had to contact their customer service, that too, via chat. And then they scheduled the order for 17 Apr with Schedule ID- REQ-DEL-PNQ[protected].
I waited the whole day, contacted their customer service chat asking for the delivery partner's contact number to communicate, but got only disappointment. It's the end of the day, and I haven't received my order yet. When I checked online review on Rentomojo, my fear turned true - "Rentomojo is a big scam!"
When I went to the Rentomojo chatbot and asked to cancel my order, I got below steps:

Dear user to cancel your order, kindly follow the below steps :
- Log in to your RentoMojo account on our website or view here.
- Raise a request for cancellation under 'Requests' ’General queries’ ‘Order related’ ‘cancel order’.
- Choose 'Close subscription' and follow the instructions to cancel your request successfully.

When I logged in to Rentomojo via wesite b, I kept searching, but failed to find the option of "Requests" to proceed with canceling of the order. It seems, there's no way to cancel the order.
The delivery service and customer care service is pathetic, there's no calling support provided!