Rentomojo — Refund not initiating from past one month

Website: Rentomojo

I am not getting my refund. And it's being one month now that rentomojo is making me fool by saying that refund is done.
And every time I ask them for refund, they reply with refund initiated and if I tell that I didnot receive then they will tell me to wait for 24 to 48 hrs. And it is continuing from past one month.
I want to charge penalty for this
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