Rentomojo — regarding relocation

Address: Mumbai City, Maharashtra

I have relocated from navi mumbai to goregaon (Mumbai). It was expected that rentomojo will take care of relocating things we have taken on rent from it.
I have taken washing machine & refrigerator on rent. We raised request for relocation on 30th may for relocation washing machine & fridge to relocate on 5th may. They said we will get a call and phone number of delivery guy, 1 day before.
'only after getting confirmation from rentomojo, we booked packers & movers 2 days (3rd may) before the actual relocation day (5th may).
We didn't get a call entire day but in evening on 4th may (Relocation day was 5th may saturday). Guy on call said he won't be able to make it before 2 pm. He didn’t come on the entire day on which we requested or the next day or even on the next day not even today.
There was some gap in the team members, customer care were assuring us that it will be delivered late night and delivering guy said he cannot as he has other orders too to deliver, he will make it on next day i. E 6th may (Sunday).
Then customer care said that deliver guy told them that we are asking him to deliver it on monday (7may). On denying, they again confirmed that it will be delivered to us but late night. We were fine!
Again delivery guy called saying he cannot send it today and as next day is sunday so he will make it on monday (7 may).
We were fine with that even, as i wanted my things urgently and we already shifted and actually tired. On our risk we left our things at the old place, requested our old owner to allow rentomojo to pick our things (In our absence).
We happily shifted to new place but rentomojo has still not arrived with my stuffs. I can still ignore ‘washing machine’ but we don’t have refrigerator to store food / water/ice.
Please note we are paying rent for which we don’t have right now and also don’t know where it is.