| Website: www.rentomojo.com |
I need to lodge a complaint against RentoMojo as they have deducted my refundable deposit for the Air cooler which I have rented from them.
The case is as per below :
I took an Air cooler from Rentomojo for 3 months subscription plan (Startng from 7-May-2018) (Order:[protected] Rent was of Rs. 1089 per month and refundable deposit of Rs. 1350.
On the start of 3rd month of my plan, I communicated to the customer care team of RentoMojo that I will be terminating my subscription on the end of my tenure plan i.e. (7-Aug-2018).
The customer care team said that they will take care of the same. then after 5 days, the logistics team came to my home and asked that the cooler needs to be returned now. I said to them that this needs to be picked up on my end of subscription plan. They said they dont know anything, please contact customer care team. I called them and waited for 30 minutes on hold but didnt got any feedback. Then the logistics team said that they cant wait and they need to leave and they took away my cooler.
Now surprisingly the RentoMojo team did the adjustment of my deposit and they refunded only Rs. 43.
Now when I am trying to mail / call customer care team, nobody is providing any feedback and everyone is saying that you need to bear Early closure charges and we are subtracting your deposit amount. For details, they used to say that they will arrange a callback which never happened.
This is a case of customer harassment and my deposit amount is now eaten up by these people.
Please help me getting my deposit and the detailed calculation of the rent paid by me as they have charged me rent as well and didnt used up my credits which were already there in my account. Was this information helpful? | 
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