Royal Enfield Complaints & Reviews

I am Pinak Vakil, a proud owner of Royal Enfield Classic 350, but not any more proud as i am facing consistent problems with my bike and the Royal Rhino Inc., the dealer in Vadodara is inefficient to resolve the problems and are not at all customer friendly.


I bought my bike on 31st August, 2011, since then i have some or other problem with my bike. The below mail will give my grievances against the company. Now they are asking to open my engine and do some repairs. I cant understand that as they are not even sharing the issues with my bike in writing and are sounding dubious. I demand a replacement kindly guide me on the same.

Below is the mail send to them on March 24, 2012.
I take a pride in owning a Royal Enfield Classic 350 but I regret of purchasing it from dealer like Royal Rhino INC and giving my bike for service at their workshop as no other registered alternative is available in Vadodara.

Reference: Frame No: ME303S5C0BG082645

Model: Classic 350 Silver color

I have 3 free service as of now and don’t intend to have the last free service from the said service center. The people there as well as the owner do not have any intention or inclination to serve the customer and satisfy their queries. I suggest that they need to be trained to talk with the customer, as they are highly arrogant and disrespectful towards the customers.

Following are the reasons –

1. Every time I collected my bike from the workshop there was some or the other problem with my bike, engine noise, kick not getting complete and they don’t have any concrete explanation for the same.

2. They have very few mechanics and their supervisor has no inclination to serve customer necessity and satisfy the customers.

3. On 5 occasion they ask me to come back as they were out of engine oil.

4. They wrote my mobile number but never had courtesy to call back.

5. Last service, they said that the battery is supposed to be replaced and I did the entire procedure to replace the battery which was suppose to be done at their end. I agreed to do so as I was not willing to keep my bike under their custody.

6. In the last service they say that we don’t have sufficient stock of engine oil to serve all the bike. Hence, I ask them not to change my engine oil. I asked them about me bringing the engine oil, they agreed and promised to change the oil. But when I went today they refused to do the same as they were not willing to do it as they have other bikes to serve.

7. I have complain several time about the “orange peel off” condition of the speedometer but there is no revert. Even have complained about the rear handle peeled off black color but no revert.

8. Last but not the least the owner seems to be some kind of “hooligan” who believes that he can dominate customers without listening to their complains.



I kindly urge you to take necessary action and give me a positive feedback.

Dear Sir,

I had booked Bullet electra on Dec 17,2011. I waited for the delivery for almost 6 months.(Initially booked Classic on May5,2011 and changed to electra since the waiting period for Classic was 1 year ). I got my Bullet electra delivered on June 2,2012(Saturday).On the same day,it started giving problem like stopping for every 2-3km and I had to wait for 10 min and start the bike again to ride for another 2-3km . On 4 June 2012 ,I took the bike to the showroom to tell them about the problem.I explained everything about the problem but for the first 2 days they sent me back by telling that the problem is that the petrol is not there and the tank cap is not proper (like a very amature person). They have kept the bike for 3 days now and they are still figuring out what the problem is. I am very disapointed by the response they give and the fact that I waited for this kind of bike for 6 months is very much bothering me. Can I get the bike replaced(registration for current bike is done for my name) ?? Or can I get my money refunded?

REMINDER

To,
The Manager Of Royal Enfield

Myself Ritesh nagda from AMBARNATH. Yesterday i had gone at yours ulhasnagar dealer(S R Motors,ulhasnagar) and they told me that there is more two months waiting period, then too i booked my RE 350cc at that showroom, my booking date is 15th of december 2011.still there is no proper reply to me its very seems bad to me. While when i am going to any private motors they are giving me Royal Enfield on the spot, because they are demanding 'ON Money' on that RE. So it means your company is also patchup with this small private motors dealers. First you are giving priority to that dealers rather then your consumers.
Royal Enfield Pvt. Ltd..
please reply me fast as u can
my contact number are Ritesh Nagda [protected]

I have purchased Electra at 25 feb 2011 at first service i have complained that my bike is vibrating at speed of 50 there is a problem of tyre grip which is manufactured by Dunlop I have told to every one who can related to solve this problem but any body didn't take any action to solve the issue.

Hi,

I am Ashwin and i purchased Royal Enfield Thunderbird twinspark from Sri Velavan Motors Virugambakkam Chennai on April 24 2012 .My bike ran around 700 kms and 1st service date came due on 19th May 2012 .I had issues like leakage of engine oil , packing problem and i wanted a better horn hence i had left the bike for the same, however on the 6 the day after the service, my bike stopped in middle of the highway road and dint start and the ignition coil burnt , i was left all alone in the middle of the highway and later after some 5 phone calls the service people came and we had to tow the bike to the service station .The most horrifying part came to limelight only later when i actually got a confirmation call from them stating that the bike has been ready after 2 days and when i checked i found that the wiring for the horn was done wrong and the rear wheel made a pathetic sound, when i asked them to check that then only i realized that they have replaced the new parts with the old ones and the mechanic there showed the worn out parts, the entire rear kit starting from chain sproket drum, brake shoe , spindle and rubber seal bearing along with TCI unit and the ignition coil had been taken from my bike and had been replaced with an old worn out parts,later after realizing this they changed all these items under warranty.

When enquired the service people claimed that all these parts were manufacturing defect and they had nothing to do with this, I really doubt upon this because none of the spare parts for any bike will be worn out by running 700 kms and moreover if esteemed company like Royal enfield manufactures these kinds of parts as the service center proclaims then the image of this company is sure to go in drains.

Under this situation i am really hesitant to give my bike for a service there and definitely i wouldnt recommend this to any others , what sort of an action the company can take against this prevailing circumstance ?

Expecting a reply from the company

dear sir ,
I purchase elatra on dec 2011 from day 1 i am facing problem of vobling 3 times they change the tyre,3 times rim tuning still i am facing the problem .there is no experience mechanic in cbe show room they only know to wash the bike . any body pls suggest me what to do .my email id [protected]@yahoo.co.in

from last 4 month in my bike there is a problem of self start many time i took my bike to service center in jhansi , without looking the actual falt they just change some part on guess bases but it thats not work even my bike is in warranty period they r taking charge for changing the items my contact no is [protected]

dear sir i have bought classic 350 4 months ago, but now problems are coming. i think that they have given me the accidental bike.there are scratches in bike.painter has told me that this bike is painted one & it is not the original paint.i have bought it fron jammu sumit motors.he is a such a fraud.his workers are also like him.they called me for the service, before service average of the bike was 35 & after service it become 20.they once again called me for checking & again the same results.front shockers were having scrathes due to company fault.they said u jaust paint it ,we will adjust it on the service,but they didnot adjusted it.after painting, shockers were not adjusted properly,scratches were made again.now 2nd tme they painted theirselves.now again they didnot adjust properly & scratches are again there.
they didnot adjusted shockers properly due to this cone set of the bike is broken & the bike is in the service center for the last 5 days.i am very unsatisfied with the royal enfield service & dealers of it.my meter wire was torn, they changed it in the service by making charges of rs 85.after driving 5 kms wire again broken,next week i went back to the service center & the worker changes it again & says that previous one was the local one not the original one.now tell me what the hell it is.service center is putting the duplicate cables.very disgusting.
there was a noise in the back when ever there the bike is put on even small pits on the road. ihave went regularly for 7 days but they didnot do their work. i am so much fraustrated with it that i want to sell it right now & doesnot want to take again royal enfield bike again.i have bought it just 4 months ago, now just tell me what to do..
my phone number is [protected].

I Had Purchaged A Bullet From Jaunpur Bullet Authorised Center on[protected] by the name Ravindra Agrahari
now i am facing too many problems in engine and self starting
there is a sound in my bike which forced the company people Be opened twice missed my Bike's engine
Solvay did not even have that problem so I am facing a pile of saris Problem and I've become a joke between friends
Please solve my problem to
Will always be grateful
sir now i m not in the condition to take my bike as it is
engine has been opend two times in last teo months
thank u
waiting for your reply
email [protected]@yahoo.com
contact no. [protected]

my name is rohit.....am having a royal enfield thunder bird twinspark.i bought the bike 2months before.i felt a shaking and a sound from the front fork.the dealer(prince motors,palakkad)had replaced the defective t-stem of the bike.but they have charged 460rs for ball bearings.as a customer i have paid 1.23lakh rs onroad for buying the vehicle.if there is any defective part in the bike it is the responsibility of the dealer to replace it with no cost.why should i pay 460rs for ball bearings.the company should replace the bearings too.the mechanics in the royal enfield dealers are not efficient and my clutch cable was got broken yesterday because of over tightening of the clutch cable by the royal enfield people.

Dear sir,

Respected sir,
I Ashish Trimbakrao Pathrikar from Aurangabad (M.S) have booked a Bullet Classic 350 (Maroon) at Cherry Corporation Aurangabad Maharashtra on 14th September 2011.I am still waiting for delivery of the vehicle. I have contacted with your Dealer Cherry Corporation, Customer care, Area Sales Manager Mr.Niraj Rathor ([protected]) on mail from time to time.Nobody is even concerned to reply me. When asked Mr. Niraj Rathor on mobile he is not able give any satisfactory reply since a month and asking me to wait still more. My Question is for how many days more? I have waited enough for the delivery. Now I am frustrated with their response and feeling that Injustice is being done with me. Demand draft for the payment was also purchased from our bankers when the dealer said that they would deliver the vehicle a month ago. Then the dealer says that he is unable to deliver the Maroon Colour.The Company should not have booked the colour when they are unable to do so.I have also faxed the complaint to the company on 7/5/2012.
I request you to please look into the matter and relieve us from such pains.
Thanking You,


Ashish Pathrikar.
[protected], [protected]

I BOUGHT THUNDER BIRD ON 15TH MARCH. BUT SINCE THEN I AM FACING MANY PROBLEMS
1 .KICKER SEAL HAS BROKEN 3 TIMES
2. FRONT SUSPENSION GASKET BROKE
AND NOW AND MOST IMPORTANTLY I AM SEEING OIL LEAK FROM ENGINE NOW.MILEAGE HAS DRASTICALLY REDUCED FROM 43-45 TO 30
APART FROM REDUCED PULLING.
AND I ALSO FEEL THAT SPEEDOMETER IS NOT RIGHT.I TOOK ME 1.5 HOURS TO REACH A 60 KM DESTINATION IN HIGHWAY WHERE I HARDLY DROVE BELOW 50
I AM TOTALLY FRUSTRATED WITH THIS KIND OF TECHNICAL COMPLAINTS AND ADDING TO THE FIRE WITH ARROGANT SERVICES AT THE SHOWROOMS
I WANT THE COMPANY TO TAKE BACK THE BIKE AND REFUND

dear, sir,
recently i brought a royal enfield spare parts online from royalenfiedzone.com which is also known as chawla motors. Where they have promised to sent me the orginal parts but to my suprice when i recived the packet it happen to be all local delhi product and also over charged me in almost all the product. As nagaland been in remote state in india the product which chawla sent is much cheper here for eg. Mrf 130 size tyre only cost rs.2350 at mrf showroom in dimapur where they have chared me 3850 not only in this said product but in all the iteams they heve charged me 30 percent extra as compare to local market here in dimapur.
As my total bill came to 31500 rupee as compare to dimapur price and better quality product it suppose to be only 21000 rupee.

There for as my exparence from chawla motors i advice not to buy any product from them.

To,
The Manager Of Royal Enfield

Myself Santhosh H S from Bangalore(Rajajinagar). Yesterday i been to your showroom HSR Motors dealer and they told me that there is 4 to 5 months waiting period he told in the month of November after 5 months yesterday I been to show room then he told it takes 2 more months. i want my Enfield within two-three days, otherwise i'll take necessary n Hard actions against your Royal Enfield Pvt. Ltd..
Santhosh H S. No: [protected]

Hello sir,
Iam Rajan i booked a royal en field vehicle 10 months back, it was booked on my mobile number that is [protected], it is already 10 days remaining for my vehicle delivery, there is no response from the showroom till date, i have been calling those people since 1 week no one is giving proper response to me, one of the executive lifted the call and he is saying that there is delay of the vehicle from the company, there are some rumors that the vehicle are sold in black by taking excess amount, i kindly request you to look in to this matter, hence the people will loose interest towards royal enfield. i was counting the days of my vehicle, plz take this matter seriously..


with regards
Rajan
Hyderabad
[protected]

Dear Sir,
This is very painful to submit my complain against the best motorcycle manufacturer in India that I have purchased a Royal Enfield, Electra on 31st, March 2012 from Maindola Royal Enfield, Aligarh, U.P.. I reached the service center for the first service on exact run of 500 km but the service center expressed sorry for the shortage of engine oil and now my motorcycle has completed 620 km unserviced due to the shortage of engine oil at the service center at Aligarh, U.P.
I am still waiting for the genuine engine oil supply, now I am unable to ride my motorcycle as it may be harmful for the engine to run it without service.
Sir you are very kindly requested to avail the genuine engine oil at the service center so that I could get my motorcycle serviced in time,
thanks
navin chandel, Aligarh, U.P.
mail: [protected]@yahoo.com

I booked a Royal enfield thunderbird (black) on 12th september 2011 at southern motors, thousand lights, chennai. They told me it will take 5-6 months for delivery. At last they called me on March 17th 2012 to the pay the cash on 19th march,2012. They called on a saturday afternoon and told me that if I dont pay before the stipulated date I will never get the vehicle in that slot. As i couldnt raedy the big amount of cash involved i opted for the next slot which they told will be on 15th september 2012. But they havent initmated me about it till now. I cannot see what these people are trying to achieve. Please help me in this regard.

Paul Mathew
Chennai

I have booked my Royal Enfield 350cc on 4August2011. they said I'll get in March2012. I waited till then. When I approached the dealer he said lot has not arrived. Its April now. Its been 9months now. What is committment of your dealers. Can't you deliver the bike in 9 months. It is 10th month now. suggest what next has to be done. my email id is [protected]@rediffmail.com. Revert back asap

Regards

`hello i m joginder Singh.i bought a royal enfield on 23.4.2011.after six month i found that in bike some problem in race .missing problem.bike is not taking speed.after 60 bike giving missing.thats very embarrassing for me.so pls solve it as soon as possible.bike chassie number ME3U3K5C0BC057546.. engine number u3k5c0bc057546.and my contact number [protected],,

I had booked for The royal enfield bullet classic 350 on 15th december 2011 at Marikar(motors) ltd Marikar building Trivandrum. Even-though the tentative date of delivery was with in 6 months of booking, after three month on a personal talk they advised to bring a recomentation letter from any MLA and pay full amount in advance so that they could deliver the bullet after 20 days of payment. Based on thi I did the both things on 21 february2012. They assure the delivery by 15th of march. As I was to exchange my herohonda for the same I reached there on 14th and they asked me to wait till 17th of march. Again on 16th march they gave me a last date of 23rd march by one Mr Sivadas staff marikkar. But on 22ne when I reached there they was not in the possition to tell me the correct date of delivery. I and another person who had the same experience demaded to meet the manager. Mr Lekshman who introduced us as the manager assured me to deliver the bullet on 27th march and the other person told him to delver by 30th March. The manager gave us his mobile number which was [protected]. On 26th when I reached at Marikar again I was insulted. I was made waiting there from 11.50am to 2.30 pm for meeting the manager but can't met. Whenever I try for a call it was either switched off or he never respond the call.Till today they are not ready to tell me the actual date of delivery. I think it is very pathetic situation for the agent and the company.
Please do favour.
Minish
Phone: [protected]