Royal Enfield Complaints & Reviews

Dr. Venky Padmanabhan
CEO
Royal Enfield
Chennai


Please find below a message received from your Mr. Xavier Jaganathan, which is self explanatory.

I state that the Company headed by you has
fraudulently sold the 350 CC Classic Motor Cycle, which
is in entirety defective. To prove the same, you may seek
the job / service cards from M/s. Teknik Motors and also
confirm the same from your Mr. Xavier Jaganathan, Chennai
and Mr. N. Shivaprasad, Bangalore.

The said vehicle was sold to me on 5th July, 2011 and since
then the vehicle is in your Dealer's workshop almost all the
time. Even now too. All most all the components were replaced. It was just used for 1100 Kms.

Since more than 2 months, I am talking to Mr. Xavier and Mr.
Shivaprasad. My request was to replace the vehicle at the
first instance or pay back my money as a second change.

All these days, the afore-said Officers were saying that they will
talk to the Management and will revert to me. At the end, now
they expressed their inability.

If the objective of the Royal Enfield is to earn revenues by such
unethical means, please let me know. I will try to raise
some funds for your Company.

I hope the Royal Enfield will not steal a common man's 1.25 lakhs
just like that.

Please confirm your understanding by return mail.

A disgruntled buyer.

M. Hanumanth Raj, Bangalore
[protected]
- Hide quoted text -



[protected] Forwarded message[protected]
From: Xavier Jaganathan P <[protected]@royalenfield.com>
Date: Wed, Nov 9, 2011 at 4:30 PM
Subject: Extension of your vehicle warranty on Goodwill
To: [protected]@gmail.com
Cc: E Pasupathi <[protected]@royalenfield.com>, N Shivaprasad <[protected]@royalenfield.com>


Dear Sir



We are happy to inform your that we have persuaded our management for giving 6 months extended warranty for your vehicle as a gesture of goodwill. Your vehicle is therefore covered under warranty up to 04.01.2013 or 15000 kms whichever occurs earlier.



As a matter of policy we will advice our dealer M/s Teknik Motors to issue the extended warranty letter from their letter head.



Pl get in touch with our territory service manager Mr.N.Shivaprasad ( [protected] )for getting the same.



Regards



P.Xavier Jaganathan

Head - Service

Royal Enfield

(Unit of Eicher Motors Ltd)

Mobile: [protected]



Confidentiality Information and Disclaimer:

This communication sent from Royal Enfield (RE) is confidential and intended solely for
the use of addressee. Any retransmission, dissemination or the use of this information
by persons other than addressee is unlawful and prohibited. The views expressed
here-in (including any attachments) are those of the individual sender only. RE does not
accept any liability what-so-ever including on account of any errors, omissions, viruses
etc in the contents of this message.

I ordered a Royal Enfield Thunder bird 350 cc on the name of my father Capt. K.P Singh who is an ex-army personal on 01 july 2011..
28 june 2011
I approached the manager at the showroom in order to know the procedure for booking through the army canteen services.the store manager though was himself not clear about the procedure and made several calls to know to know about the procedure and at the end asked me to submit. a purchase order of Rs. 100882.
01 july 2011.
i approached the showroom with the relevent documents and after producing the purchase order the manager mr. nilesh( who probably has now left the job told me that the purchase orders are of no use as he would need them at the delivery time, and asked me to fill up the regular order form by giving Rs. 1000 in cash.
i did the same and got a booking order no. 3902.The amount of Rs. 100882, however was deducted from my account after 2-3 days.Upon asking manager about the delivery period, i was told that the delivery would be made within 3.5 months as its a CSD booking and is the wait list for bookings by army personnels is less, however as per company guidlines he will have to mention the duration of delivery on booking receipt as 4- 5 months .
i agreed upon the same without any questions and left..

28 sept 2011.
i went to the showroom in order to know the status of the booking.It should be noted that i never approached the manager during these 3 months to inquire about the vehicle and this was the time when all blunders started happening.
the showroom manger was changed and the new manager Mr. Nitin Kr. Chawla informed me that Mr Nilesh has left the organization. upon inquiring about the delivery he told me that i shouldn't have made the payment of RS. 100882 to eichers motors. ltd as their was a revision in prices and now i their was a difference of rs. 876 and i will have to make a new purchase order along with the octroi excemption certificate as it was valid for 30 days only.upon asking the procedure of booking he told me that the previous manager probably was not aware about CSD booking process.( I wonder who should be blamed for that.)how ever he told me that i need to deposit all the documents by 05 oct 2011, so that i can get the delivery by 15 oct 2011 as i have already made the full payment and also asked me to bring alond a cheque of Rs. 10318 for RTO purpose at the time of submitting the documents.

08 OCT 2011
My father Capt K.P Singh along with me went to the showroom to deposit the papers and the cheque of Rs. 10318 and did all the necessary paper work and submitted the required documents and where told that the vehicle would get delivered by 15 oct 2011 and i would be getting a call for the same.

15 Oct 2011
Not getting a call from R.E , i called up the showroom and came to know that mr. Nitin Kr Chawla is on vacation and upon inquiring about the delivery i was told that it would be delivered by 26 Oct 2011. I asked the reason for delay and Mr. Anup who was on the other side of phone was kind enough to tell me "" i don't know as i am not the manager "".Shocked by such an answer, i visited the showroom on the same day and after getting meaning less arguments from Mr. Nitin Kr. Chawla( who was actually not on leave) i was given a final date of 26 oct 2011.

26 Oct 2011.
Once again the same thing ...i never received a call from the R.E people and had to call them to inquire about delivery and this time they were straight forward enough to tell me that the delivery cannot be made in October month and would be made by 15 nov 2011.

Mr. kailash Shiwale who is placed in nerul branch of R.E was the showroom manager this time and again with minor arguments he told me that the delivery would definetly be made on 10 Oct 2011.
The next day i receive a call from R.E and Mr. kailash Shiwale tells me that he would not be able to make delivery on 10 Oct 2011 and it would be made sometime by the end of november.

My question to Royal Enfield is :

1. Is it not possible for them to give an exact date to the customer or is it that their ERP/CRM system is not sound enough to perform its job.

2. Is this what the CEO. of R.E motors Mr. Venki Padmanabhan calls as quality customer service or is this what the divisional G.M (sales) Mr. Shaji Koshy calls efficient supply chain.

3. Who is responsible for the interest over those Rs. 10882 + Rs. 876 + Rs. 10318 that have been blocked by royal enfield when they cannot even give answers to simple questions of a customer.

The matter here is not about money, its about the frustating service and irrseponsible behaviour of that staff of R.E and wheather it would be taken care of...

Dear Sir/Madam

I call in customer care many times from last Three months and there is no response from this side so problem is that
My Motor cycle is Royal Enfield is in Sumit Motors In Jammu from Last three months and he is not provide me the Head Valve of AVL engine ( Model machichmo ) Every time he gives me the excuse i will order but no response from there side. so give me the solution and provide me the Head Valve of AVL Engine as soon as posible

Regards
Ajay Khartol
Voice:- [protected]

Dear Sir,
as i request u to take action upon the company for the poor services done.
these are some of the problems facing daily with my royal enfield 350cc classic bike purchased on march 2011.
1)engine sound
2)bad services by service center
3)poor pickup
4)its getting rust
5)oil leakage
6)bad communication by dealers with customers

we are completely un-satisfied with the company product and services done(IBLUR,sarjapura main road.bangalore)

these are problems faced daily.if this is the problem .none will buy royal enfield bikes.

i request u to take action and solve my problem

thanking you

yours faithfully
UJWAL J REDDY
([protected])
([protected])

Dear Sir/Madam
I have purchased ROYAL ENFIELD model is THUNDERBIRD and Engine number is U3S5COBK093286 and frame number is ME3U3S5COBK093286.
I was purchased this model from your sub dealer Mr.KAMAL MOTORS KALYAN - WEST. From the day of delivery I am getting a tappet setting problem in my bike which i was informed Mr.Kamal Motors at the time of delivery. Then we went to S R MOTORS in Ulhasnagar. That time they told me we will solve the problem at the time of first servicing but that time they doesn't solved that. And now my bike is in S R MOTORS in Ulhasnagar. I have paid 1lacks 30 thousand for my new brand bike and now within 20 days it is in garage. I want replacement of bike or else I want my bike tomorrow in good condition. Please look into the matter and give me positive feedback of my written complaint tomorrow early morning. Even I have registered my complaint in consumer court. Even SONIYA ROYAL ENFIELD'S office staff has not spoke to me in proper way and dealer code is 4394([protected]).

Thanks and regards,
Sumedh S. Joshi
mobile number
0 [protected]
0 [protected]

Hello Friends,

I had booked a Royal Enfield Classic 500CC from Bangalore on the 21st December 2010. I was working then and was trying to get into a MBA college too..Luckily I did get through ITM Navi Mumbai and had to shift to Mumbai for two years. I contacted the nearest Royal Enfield Showroom which is in Nerul-Navi Mumbai and requested them to transfer the bookin from Bangalore to Mumbai which they readily agreed. I had to make a fresh booking in Mumbai and was told that they will contact the Bangalore showroom and get it transferred. I did get a call from them and they told me to come and make the complete payment after which 10 days later i would get the Delivery of the vehicle. Now I did the fresh booking on 24 August 2011 and was asked to make the payment on 14th September 2011. Which I did happily. I had requested the showroom guys to intimate me as soon as the vehicle arrives. On the 19th September I went to the Showroom with one of my friends to submit the pending documents. I saw a band new Green color RE classic and out of Curosity asked wether it was Mine and they told it was not and that the other customer had made the Payment before me...When i inquired about my vehicle they smiled and said that it is in TRANSIT and it will come soon. I asked another employee who was cheking on the stock. He informed me that there was no place in the showroom and hence they will ask for the new lot only if the Bike is taken by the customer. I requested him too to contact me as soon as the lot comes. I recieved a call and was asked to come on 3rd October to take the bike. I went to the showroom all grinnig and when arrived the guy told me that the passing was not done and requested me to come the next day. I said that I will take the bike and the next day will go to Panvel with one of the Showroom guys to get the RTO done. He was not ready but then he showed me the Vehicle. When I saw the vehicle...I was devasted...the vehicle was in Pathetic condition..there was a Scratch on the tank..which he said was normal and said he will change it....the front rim was rusted,even the metal under the seat was rusted and needless to say that the nut above the air filter was rusted too..his brilliant idea was...Solution laga ke nikal denge sir!!! The main Chrome plated Nut of the handle had the missing patches of chrome...the Left side mirror was scratched badly...and to my surprise the date on the vehicle was 16 August 2011..when I asked why a demo piece was given to me..he said that the company had a Policy that the vehicles are given out on rotational basis and till this bike goes no other green can come in. He also said that there was a policy which requires them to keep a Green bike in the showroom at any point and this leads to the bike being there for 1 to 2 months. I asked him as to why I was not told about the Bikes whereabouts?? Why was I lied saying my bike was in Transit when the bike was in the showroom before even me booking the bike??? the Answer rather blunt was..Sir mein apko hamara har Internal baat nahi bata sakta! He also said that till this bikes go they do not order for any new bikes (Green Color). I asked him what about the bike that I had seen on the 19 September which was just out of a truck..He jus denied saying that there was no bike which was delivered and that I musve mistaken with the color. After much pusuation he agreed and gave me some Jargon of bookin and bills. I told that i had already spent almost 10 months in waiting and I shudve been given preference while allocating the bikes. Why was there a Favourism done??? He could not answer and he called his boss in Bandra.I had a long conversation with him and he said that all he can do is get the parts changed and that the registration was already done in my name (Without even informing me) and that they cannot give me another piece. I had a long argument with them with no effect. All the manager said that he was Sorry and appologised to me. Now please tell me if it is wrong on the part of the customer to expect a Brand new Bike with no scratches and rust on it??? This bike has always been a dream bike for me.. I had checked this bike six years ago in UK. To my delight it was launched in India, but Iam not at all satisfied...I hope people understand that when they buying a RE its a Lifetime relationship which they carry..and I admit that there is a Emotional side to my story..But Ihave made the complete payment in cash when I was asked..and done everything a customer can..the least he can expect is a good condition bike. This experience has just opened my eyes and I can feel the shivers when I think about the servicing of the vehicle. Iam hoping to get a new peice or just my money back. I fail to see any other option in front of me. Please can you please look into this matter. Its a humble request from a die hard RE fan.

Thank you for all your support.
Surendra Dindalkumpi
[protected]
[protected]@Gmail.com

Purchased a new Classic 500 Royal En Field Motor Cycle from Royal En Field's No. ! Dealer from Pune. Could be Good In Booking's, Sale's but sure without any doubt extremely poor in services. Dhone Automobiles & Royal En Field delivered me a faulty Motor Cycle. I could not use as has been in un operational condition since last over 2 moths. I have lost my patience reminding the dealer & the manufacturer but still is not in working condition as one or the other problems happened. Either battery is not charging or ignition swith is faulty & spare parts un available.
Kindly help to ge my refund with compensation & a letter of apology.
Rajkumar Hemdev [protected]
[protected]@gmail.com

Complaint Text:

I have purchased one Royal Enfield Thunderbird Twinspark Motor Cycle on 13th Dec 2010 from Royal Enfield, Nerul, Navi-Mumbai (Dealer Code: 100088), With following details:

Engine No. : U3S5C0AM040573
Frame No. : ME3U3S5C0AM040573
Reg. No. :MH-43-AG-3404
Color : Black

From 15th Aug 2011, there was a continuous sound coming from my Motor Cycle's engine whenever i took a ride, hence i reported this to Royal Enfield Service Center, Mahim, Mumbai On 23rd AUG 2011. The In-charge of Royal Enfield Service Center Mahim, Mumbai, suggested me to take my Motor Cycle to Royal Enfield Service Center, Nerul, Navi-Mumbai. On 24th AUG 2011, I submitted my Motor Cycle at Royal Enfield Service Center, Nerul, Navi-Mumbai. The service center staff just kept my Motor Cycle for analysis, and they called me later regarding some problem in the Engine of my Motor Cycle, and told me that "as my bike is in One Yr. warranty period so whatever the parts going faulty, will be replaced by Royal Enfield Ltd. but only after getting approval from Royal Enfield Engineer."
After two days, the service center person informed me about some major fault (Crank of my motor-cycle got faulty).And assured me that as soon as the Engineer of Royal Enfield Ltd. approved the faulty parts they will handover my motor-cycle to me after repairing.

Due to irresponsible attitude of the Royal Enfield LTD., i got my Motor Cycle on 08 Sept 2011. And they have given me an Invoice No. 02166,of Amount Rs. 2882. I was surprised with the Invoice Amount, Because as my Motor Cycle is still in warranty period and whatever engine parts replaced, was only due to fault in my bike's engine.

Invoice No. 02166, of Amount Rs. 2882 consist 13 items which include various GASKIT parts, some piston parts, bond tube and Engine oil.

The Royal Enfield Service Center person was imposingly trying to convince me that whatever parts replaced in the above mentioned Invoice was not covered in warranty. Hence unwillingly i paid that amount.

I just want to say, whatever problem occurred ,it was totally due t0 some major fault of Product of Royal Enfield, and product is still in warranty period hence Royal Enfield Ltd. should bear the burden of whatever the small engine parts replaced, even for the engine oil also. Because if there wasn't any problem then the amount Rs. 2882 was not beard by me. And as my motor-cycle's 4th free service is still due on Royal Enfield Ltd., so i'll replace my motor-cycle's engine oil only during my free service time. Any major engine failure in-between caused replacement of engine oil well before the required free-service period.

So, Royal Enfield should bear the burden of sudden engine oil change as well as the other small parts replaced, because if i have not faced such problem then there was no need to replace such engine parts.



Consequences:

I faced a lot of day-to-day commuting problem due to unavailability of my motor-cycle, And after submitting the motor-cycle at Royal Enfield Service center, I get it back on 8th Sept 2011, hence total 16 days period, I used other commuting medium like Auto-Riksha, Taxi etc. As my office is vary far from my residential place.I had suffered a lot.
Even I made more then 50 phone calls, to get updates about my motor-cycle. And I made more then 10 calls to Channai office to get my work done and also used email to get in touch with Royal Enfield.
So I suffered a lot of money expenditure (approx. Rs. 400/- a day), and Phone & Email Expenditure About Rs. 150/-.



What relief do you want :

I want the Repairing Invoice Amount Paid Rs.2882/- and along with this Rs. 6000/- as day-to-day Travelling charge(Rs.400/- per day basis for 15days ),And Phone & Email Expenditure Rs.150/- So Total Amount Claimed Rs. 9032/-.

Dear Sir,
This is for your information we have perches one royal Enfield as date on 25 may 2011.we have all free & paid services in Tamana Auto mobile bacha park in Meerut.my bike No is DL5SAB 6227 have one problem as date 8 Feb. 2011 we have launch comp land as date on 11th Feb 2011 in Tamana Auto mobile regarding carbatore change our carbatore has been changed as daet 23 March 2011 but same problem crate after some day's we have launch again comp land in Tamana auto mobile but my problem no resolve till time & miss behave with me Mr Amit Kumar(services Supervisor) i Request to you please take a seriously action for same person & Resolve my problem.
Thank's & B//R
Sanjay Kumar.
+[protected]
date 28 august 2011.

I am having problems starting my bike using the kick and self .Many times a sound like metal hitting something in the engine can be heard while starting.I got my bike checked for the third time at Aman auto Gurgaon but the bike is still giving starting issue.
I have complaining about the same since the 2nd service but mechanics are not able to diagnose the same.Recently I had my last ( 4th ) service done at aman auto .Now the mechanic has found out that the sound is of the slipping clutch.
Now the bike is out of service and it has been diagnosed with the above mentioned issue.
I have written for the same to dhanna lal ( Regional manager RE ) and customer care but there has been no response.
Please let me know who should bear this.

my name is jaipal singh i bought a royal enfield electra bike in the year 2007 since then my bike performance was upto the mark.recently i shifted to faridabad.i had given my bike for service to swastik motors which is authorised dealer for royal enfeild in faridabad.they have given my bike within a day and worst part is since then my bike started giving problems they have not done anything andd they charged me 1500 rs for doing nothing.i request you kindly take stricct action agnaist them so they cannot do this in future and spoils company reputation and its name.hope you wont dissappoint me.

Royal enfield electra complaint in owners manual and front disk break problem,Royal Enfield company as not
given proper guide of fuel capacity,

Dear Sir,
I puchased the STD 350 Bullet Enfield chassis no ad017057, Engine no AD017057, vehical; no MH 03TC65A, on 16 th May 2011, It was giving trouble within the first year. I took the same to dealer in Thane. They repaired temporarly, still now same problem, When drive on highway it stops suddenly. Trafic police also gave me warning. I request you to replace the same with key engine start type model, since it stops on highway.
I purchased from Soniya Motors pvt ltd Thane [protected]@yahoo.com
tel [protected]
Please do the needfull.
Thanking you.
Shriniwas Ankola
[protected]

i bought standard on 7th march this year and since than facing problems with this junk
1. engine oil
2. engine sound
3. nuts n bolts are not fastend
4. smooth running

evry time i turned up to this KASHMIR ROYAL ENFIELD showroom with above mentioned probs to this gentleman bur he is not interested in handling the problem but will give u thousand excuses for evry problem plz tell him to do his job if he is making his living out of it

Respected Sir,

Myself Ayush Bafna from coimbatore. I got a royal enfield thunderbirde delivered a month ago. I have not received my rc book yet. there is also a complaint regarding with the bike. i have already informed the problem to the royal enfield company showroom in coimbatore. they confirmed me thet they would send their company service person, check the problem and do the needful service. but its been a week and still there is no response from the service people. i also make it clers that if i get charge by the police for not having the rc book i would want the company to bear the charges. this is very nuch disappointing that a company like royal enfield is not giving proper customer service and are careless. (my vehicle no: TN 66 D 2859).

Dear Sir/Mam,

Its been more than 200 days from the day i lodged the complain regaring my bike but till now Royal Enfield Officials had not resolved the problems I am facing.

Kindly help me to get this problem resolved.

Problems Faced are as follows:-

1. Black Smoke from silencer.

2. High Carbon Deposited in calalyc silencer.

3. High Carbon Deposite in head and spark plugs.



Bike Details:-



Reg No.:- BR01AX9809

Purchase Date:- 20 Sep 2010.

Place:- Patna Bihar

Purchased From:- Sidhivinayak

Telephonic Cmplaint Loged on 12 Nov 2010 to Mr. Avinash representative of Sidhivinayak.

Written Complaint Loged at Sidhivinayak workshop on 17 Dec 2010

--
Regards
Suraj Bhushan
[protected]
[protected]@gmail.com

Hello Sir/Madam. Actually i want to complaint about my royal enfield. My name is Gagandeep singh. i am basicly from amritsar. i want to say in amritsar your company royal enfield status going down due to stupid staff whos working at there . i purchase my bike on 2 april 2011 . when i brought the bike after 15 minutes i am coming back to for problem of wheel . wheels going bobling from very 15 minutes after. from that day to today they dont give me a correct suggestion. they really disturb me . then after few days my bike become a problem of missing . for that problem i was going lot of time at agency. after behavior or service like that i think so we never purchase bike like that company. in amritsar they really ruin the company name. so please consider on my complaint. i am really upset with behavior of like that . They are working for just for salary not to give name on top of the list. Save the customers please . DETAILS. BIKE NO TEMP _ B.L 2980
BULLET STND
My Name . GAGANDEEP SINGH . H.No 57 Sarkaria ave, palah sahib road
amritsar.

sir,
i owned a royal en field Thunderbird bike no.ap28dd8046 on[protected]. after 15 days i got a problem in self and back tire so i went gave it for serviceing in 1-1/8, Jaichandra Complex, Near RT Office, Nagole Road, UppalHyderabad, Andhra Pradesh 500039 and i spent 1500/- on it again with in 15day i got another problem but showroom service men not even identifying the problem what it is? they didn't even response to me finally i showed it out side repairer he told me that it is a very big problem you have to spent nearly 10000/- because your bike got problem in engine ,throughout the hyd only 2 showroom were there.in those two showroom have very less service persons maximum three people the are providing.they are taking too much off time for service but charging fully....i am not knowing what to do now ...plz help me out from this i cant spent 10000 again on it showroom persons not responding to my problem .......and please take action on uppal royal enfield show room because they are providing worst service and solve my problem

yours lovingly,
k.chaitanya
[protected]

respected sir,
i purchase the royal enfield 350 standard motorcycle sept 2010 from MEGAN AUTOS....registration no PB 19 1969..chasis no ME3U3K5COAK031052..but when my bike completed 500 KM chain produces noise...but engine also jamed many times...after that when i go to agency service man and dealer of the engency not giving a response...company engennier sound was nt very good,,,,,
sir plz do any thing... i want justice against unfair

Your obdiently,
jaskaran sidhu.
address - gtb nagar handiaya road,barnala
street no 9 house no 452

I PURCHASED A BRAND NEW ROYAL ENFIELD THUNDERBIRD ON 13 NOV 2009 FROM SWASTIK AUTOMOBILE FARIDABAD. FROM THE FIRST DAY I AM SUFFERING LOTS OF MANUFACTURING PROBLEM .ONE OF WHICH IS SELF START ,AFTER CHANGING METER , BATTERY, THEY ALSO CHANGED THE THE SELF START GEARS . AFTER THREE MONTHS SELF AGAIN STARTED CREATING PROBLEM . AFTER MY REPEATED COMPLAINT NOTHING WAS DONE AT THE EVERY TIME OF SERVICE THEY TOLD ME IT WILL BE CORRECTED , BUT NOTHING HAS BEEN BEEN DONE . NOW SELF START IS NOT WORKING AND THEY ARE TELLING ME TO CHANGE THE GEARS AGAIN WHICH COST RS 4000 AS 1 YEAR HAS BEEN PAST SO IT IS OUT OF WARRANTY AS PER THEM.

NOW WHY SHOULD I PAY FOR THERE FAULT.

WILL YOU PLEASE HELP ME , HOW TO SOLVE THIS PROBLEM.