Samanta Communication Pvt Ltd — new apply pan card

Address: Samanta communication Pvt Ltd (pan service department) 41 fourth floor tower I shakthi tower 766 Anna salai Chennai 600002

Hi
I need your help attention on below matter

I have applied for a new pan card via samanta communication Pvt Ltd
My customer code is A2103587 and coupon no(protected), also paid necessary total amount RS 379/-
Through net banking
I have not received my pan card my father my home address my father name is Alfred chelladurai I have written so many times to the customer service online portal but no response from their team