[Resolved]  Samsung — Received the defective phone

Address: H.No.-177/12, Street No.5, Krishna Colony, Gurugram

I have ordered samsung galaxy m31 on 16th may, 2020 which has delivered to me on 21st may, 2020. When i open the box and tried to switch on the phone it was not turning on. I put it on the charging and it was not going to be charged as well. I found the phone defective or dead at the time of arrival. So it's a request to you to kindly pick up the defective phone and replace this with the new one. I tried to call the amazon for the return pickup of the phone but no action has been taken yet. So kindly replace it with the new one or refund my money back.
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Aug 5, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
May 29, 2020
Updated by Himmy Adlakha
Kindly replace my defective phone with the new one or refund my money.

Verified Support
Jun 12, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
 
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