[Resolved]  Samsung — Received the defective phone

Address: H.No.-177/12, Street No.5, Krishna Colony, Gurugram

I have ordered samsung galaxy m31 on 16th may, 2020 which has delivered to me on 21st may, 2020. When i open the box and tried to switch on the phone it was not turning on. I put it on the charging and it was not going to be charged as well. I found the phone defective or dead at the time of arrival. So it's a request to you to kindly pick up the defective phone and replace this with the new one. I tried to call the amazon for the return pickup of the phone but no action has been taken yet. So kindly replace it with the new one or refund my money back.
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
May 29, 2020
Updated by Himmy Adlakha
Kindly replace my defective phone with the new one or refund my money.

Verified Support
Jun 12, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18898
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information