Saraf Furniture / Insaraf.com Complaints & Reviews

They are neither delivering furniture nor returning money back for past 6 months. This is fraud, cyber fraud. Customer service gives same status for past 6 months. They don't give managers no. This is cyber fraud.

Order INSF[protected] was delayed by a month, I had to follow up vigorously, Saraf guys never bothered to inform of any delay.

Material used in cot bought had mdf instead is shesham wood. Lot of work was done like cutting and drilling at the time is installing, we had to hire services of a specialist carpenter .
Dining set finishing was bad. Rough and sharp edges left as it is. One chair had scratch mark.
Rocking chair broken and as per order

No inspection was done. I had complained to the company a week back. The have not bothered to reply or acknowledge.

I would advise customers to be careful while dealing with Saraf. I feel cheated by Saraf

Hi We have purchased the centre table a month back. Our inv number reference is
SFN[protected]
NOW AT THE CORNERS OF TABLE GAPS ARE BEING CREATED.
And these are looking ugly. We need an immediate support and problem resolution.
I believe you can have my address based on the invoice number.
Still our address to visit is
Flat G205, PBEL city, Bandlaguda Jagir 500091, Hyderabad.
My contact is [protected]
Kindly do the needful on immediate basis.

** PLEASE DO NOT EVER BUY FROM THESE FRAUDSTERS **

I have placed my order on 6th-August-2021 and they gave me initial date of 2-September. Now, I emailed them on 2-September for checking where is my order at that time they said its in production. After asking several times they gave me a date of 12th_September.

On 11th-Spetember when I asked again they said we will dispatch it by 19th-September. Now, they saying we will approx. dispatch by 25th-September.
And what's more funny is that [protected]@insaraf.com said like we do not deal with order cancellation, email to [protected]@insaraf.com.
I did send email to [protected]@insaraf.com and they said like we do not deal this, send email to [protected]@insraf.com.

And, now I do not want my order any more. I DEMAND my refund.

I have already asked for my bank and they have raised a dispute against this insaraf transaction.

I am also reporting this to consumer form by the end of today itself. I am struggling to find the company in there list of provided companies. Any help in any direction from any one would be really great, like what options should I choose to get these ### name on companies list on INGRAM portal.

Order No INSF[protected]
I was delivered a defective ( cracked ) dressing table on 8th March 2021. customer care has been promising replacement but even after six months nothing is forthcoming.

Hello team,

The study table I received is damaged from multiple sides. I have been calling Insaraf everyday for past 2 months and everytime someone promises me that a carpenter will visit to fix the issue or a replacement will be provided if can't be fixed.
But for last 2 months no one visited to fix the issue. I am tired of calling Insaraf and requesting to look into the complaint.
A lady called Ms. Deepika contacted me from escalation desk but after taking photos of the damaged item stopped attending my calls and didn't help.
It has been more than 2 months I bought the product and still following up with Insaraf for this issue to be resolved. Never thought to guys will have such ### CUSTOMER service and you would be treating CUSTOMER this badly

Received defective products and bad workmanship from insaraf. One was dining table and the second a bar. Chair for dining set was termite infested and replacement was also delivered defective. Bar withithin few months of delivery, glued areas started coming apart. The company technician and carpenter confirmed products were defective . Now company does not respond to calls or emails.

Local hyderabad office confirmed defective items would be replaced and notification was sent to main office, now no longer responding to calls

The committed delivery for our order was 20.08.2021. Each time I remind they always postpone delivery by 7-10 days. No courtesy of informing beforehand. Now I am worried if the Oder will be fulfilled

I had to look for other suppliers for balance items for my new house which has been delivered in time.

I would recommend all to be cautious in dealing with them

Jaipur Sideboard delivered but with 1 door cracked, front drawer cracked with a screw fitted over crack, 2nd door separated from hinge after heavy rains and expanding. Sent an email with photos asking for repairs (it toook 5 months for the item to be delivered). Only 1 email asking me to confirm if a technician could be sent to attend to the issue. I repsonded within 30 mins. AFter that, sent reminders, no revert to date.
I just called up on the [protected] no. for the fourth time today.

1. No one was able to give me a status update.
2. I was first asked to wait for 2 days for an update.
3. Mr. Sumit Kumar asked me whether a technicican had already called me. When I answered that no one ahs called me, he changed that to " A technician will call me".
4. I asked to be connected to a Senior that was not done. Ans I get : "I am not authorized"
5. I asked for contact details of the technician - that was not shared. Ans i get : " I do not know- its third party"
6. Since staff on the customer care are "NOT AUTHPRIZED and DO NOT KNOW" I asked for contact details of anyone who can assist. That was also not shared.

Sir i purchased a King size double bed from insaraf in the month january 2021, since then i am using it with great pain. whenever I or anybody sit or sleep or wakeup from the bed, it gives very irritating noise which we everybody aware of, whenever our furniture gets old it started giving sound (chad-chun), (chad-chun).

apart wood is broken from many sided, its not crack actually its broken.

very worst quality wood used. i never expect such poor quality from saraf.

i recommend not to buy any product from them.

they are not replying to my complaints even...
i

These guys took 38999 for a bedroom cot with 3 week estimated delivery. Its been 3 delays and 2 months after, still no cot. I'd bought it for a housewarming but since these guys decided to cheat, I had to buy locally.

Their customer service keeps saying "Sorry this has never happened to us. Your satisfaction is our priority" but that is plain BS. Purely a stalling tactic so that you get tired of calling and decide to give up. They've been made profiles about having 600 Cr turnover, all BS again. Please do not waste your hard earned money on these people. From start to finish, frauds

I bought a Dining Table and Chair from Saraf Funiture and till date they are just giving false commitments that they will replace the items.

Below has all details -
Order no 1NSF[protected] defects in dinning set
insaraf.com Mon, Aug 23, 2021 at 6:32 PM
Reply-To: "insaraf.com"
To: Sanjeet Pandey
##- Please type your reply above this line -##
Your request (#160024) has been updated. Reply to this email or click the link below:


Vikas P (insaraf.com)

Aug 23, 2021, 18:32 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already.

As per the report of our dispatch department, your product is in an underproduction house we will try our best to dispatch your product soon.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Aug 20, 2021, 21:16 GMT+5:30

Hi Suresh and Rakshak,

I will come to your shop tomorrow to get the refund. I will come with the furniture tomorrow morning.

Saraf customer support is of no use to me.

Regards,


Deen.P ( insaraf.com ) (insaraf.com)

Aug 9, 2021, 11:20 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already.

As per the report of our dispatch department, your product is in an underproduction house we will try our best to dispatch your product soon.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Aug 8, 2021, 22:50 GMT+5:30

Hi there

It's been a year now I am following. If this won't be possible within a week then I will need full refund.

I have asked the same to Suresh and Rakshak in Hyd store to get my refund if not delivered.

Regards


Vikas P (insaraf.com)

Aug 8, 2021, 16:37 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already.

We have forward your email to our dispatch department they will dispatch your product soon and we will reply to you as soon as getting from him.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Vikas P (insaraf.com)

May 8, 2021, 12:33 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already.

We want to tell you that as per the current situation now this process will take some more time so please co-operate with us.

We shall update you asap.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

May 5, 2021, 15:06 GMT+5:30

Thanks but if it's not delivered by 15 May then I need my full refund so that I will buy from some other place.

@Sureah and @rakshak fyi.. Hyderabad saraf furniture store -Gachibowli.


Deen.P ( insaraf.com ) (insaraf.com)

May 2, 2021, 10:21 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.

As we get this from our manufacturing department we will dispatch and update you.
it will take 10 to 12 days more to complete.

We shall update you asap.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Apr 25, 2021, 13:24 GMT+5:30

I went to your shop in Hyderabad and got a commitment that if in case of no delivery I will get my money back on 15 May.

I really frustrated with the way saraf furniture deal with the customers.

I will start posting these email screen shots to public and social media so that at least others customers won’t get into your trap.

hi

DO you have any timeline by when can i get the replacement of the dining table, as it's been 3 months I have requested this.

Regards,


Sanjeet Pandey

Apr 7, 2021, 15:47 GMT+5:30

hi

DO you have any timeline by when can i get the replacement of the dining table, as it's been 3 months I have requested this.

Regards,


Vikas P (insaraf.com)

Apr 7, 2021, 15:43 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.

As we get this from our manufacturing department we will dispatch and update you.

We shall update you asap.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Apr 6, 2021, 9:38 GMT+5:30

Hi vikas

Please confirm when can I get the replacement of the dining table ?

It’s been a month I have not heard from you and I don’t think you need a month to develop the dining table including the delivery


Vikas P (insaraf.com)

Mar 14, 2021, 13:43 GMT+5:30

Dear Sir/Ma'am,

We apologize for your inconvenience.

This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.
We shall update you asap.

Thank you for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Mar 10, 2021, 17:44 GMT+5:30

Any update ???


Vikas P (insaraf.com)

Mar 8, 2021, 16:21 GMT+5:30

Dear Sir/Ma'am,

Thanks for your mail and details.
We apologize for your inconvenience.

We want to inform you that as per your query we have replaced your two chairs and regarding the table, we will provide you our technician service.

We have rescheduled a senior technician visit to address the query. Our senior technician will be contacting you shortly to coordinate the visit.

Thanks for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Mar 7, 2021, 9:52 GMT+5:30

Hello

Please confirm when are you sending the technician ??? It’s been more then a 5 days since I got the email.


Vikas P (insaraf.com)

Mar 2, 2021, 17:28 GMT+5:30

Dear Sir/Ma'am,

Thanks for your mail and details.
We apologize for your inconvenience.

We want to inform you that as per your query we have replaced your two chairs and regarding the table, we will provide you our technician service.

We have scheduled a senior technician visit to address the query. Our senior technician will be contacting you shortly to coordinate the visit.

This service will take approx 3 days to be complete.

Thanks for your patience and co-operation.
Support Team,
Insaraf.com


Sanjeet Pandey

Mar 1, 2021, 10:28 GMT+5:30

any update?

can i have an update on my request please?


Sanjeet Pandey

Feb 24, 2021, 11:30 GMT+5:30

can i have an update on my request please?


Sanjeet Pandey

Feb 22, 2021, 12:20 GMT+5:30

This is a follow-up to your previous request #124026 "Order no 1NSF[protected] de..."

Hi there,

Now I can see a crack in the Dining Table, could you please get this table also replaced?

I have attached the pics for your reference. I have discussed with Suresh (Manager in Hyderabad's Saraf furniture shop) and he suggested me to send an email to support so that the table can be replaced.

Let me know when this can be replaced.

Regards,

Attachment(s)
1.jpeg
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3.jpeg

I hd ordered mirror dressing table with stand...thru ur customer care executive in chat..I wanted to pay thru 2 cards...she said..pl deposit token money NW n rest on delivery..she sent me a link of razor pay..n I spent 3500/_...money deduction msg came...bt Nw msg came regarding my order ...she took all d details..my email address..mob no...n color of furniture details n all...I m asking y I hv nt got any confirmation msg on my mail regarding my order till nw...it ws doneby 1
20 pm on 22/8..pl update me

I placed an order INSF[protected] for 4 chairs of Rs. 17, 999 on 2nd August. I was urged by the Customer Service to complete the order for best price as the product was not eligible for any promotional discount. It was only after I placed the order, I realized that I was misled and called Customer Service to cancel the Order and I have been chasing them since then to have the Order cancelled and with no resolution in sight. One of the Customer...

Team,

It has been, seen that your support team now don't reply to any customer emails that have been reported to you. Last time also I dropped mails to your team for furniture installation, but your team didn't respond anyting. I had to contact the sales person, he arranged for the visit of installation team.

Incident 2:
Again I mailed to your team, for damaged furniture received, replacement of glass for the coffee table that was purchased with the order. Your installation team also might have reported to you for the same. Till now your support staff has not responded to that as well.

Very light and ignorant attitude towards customer, after sales. Will never recommend your products to any one in the future.

This is totaly fake company. Brought dinning set march. All of material are bended within 3 months. now if i call they will tell me daily on call YOUR issue get resolved within 48 hours from now. We will notify within call. But we did not get any solution for 3 weeks ..

Note : In addition they are asking addition money to fix the issue.

Now only one thing don't place any order for this site or offline saraf other wise after some time you also come here and would write same time of story.

This is worst store ever! Customer service is at all time low.
I ordered a table and a chair in June which was delivered on the 7th of July. The table was broken and I immediately sent them an email with the photos for a replacement (as instructed by people who came to drop and assemble the table).
It's been a month today and they have still not out the table in production. In the month of July they gave me atleast 4 different answers (about the replacement product). I had to mail them continuosly. All contact ever made was from my side. They don't call, they don't reply unless and until you send multiple emails.

At first the table was supposed to be here to in 10 days then it became end of the month, then it bec 8th August then it became 20th August. And I contacted them in the last week of July where they told me it will be shipped by 8th (via phone) and in the email they told me it will be shipped in 3-4 weeks.
And today, the latest update is that it will be shipped from Rajasthan on 20th of August.

The customer service is pathetic. They give different answers everytime. I told them to give me a refund as the product was not in production (as I was told) and then the same person told me that they can't refund after the product is 'dispatched'. I've had bad experiences like this with them. I filed a complaint online and found out that there were several like me.

Please BEWARE. Do not order from here. They only have one number. They don't reply to emails. And even when they do, they reply, 'we are pleased to inform you that we have received your email'.. this was the reply after more than 15 emails exchanges.
When I told them that I had filed a complaint they told me 'you shouldn't have done that'.

I'm asking for a refund and by their behaviour I know I'm not getting one and I also know that the table will not reach me any time soon.

They also told me that they'll forward my query to senior management but that was obviously false too.

I don't know how this store is still in business. The customer service is not slow, it's PATHETIC and not helpful AT ALL.

If I could.. I would have given ZERO star.

I had ordered 01 king size bed, 01 Dining Table 4 seater and a TV cabinet. Once I have received my items from V express delivery the entire shipment was either broken or damaged. On carrying out inspection I have found Qty 03 dining table chairs broken from leg. TV cabinet is also broken and damaged at multiple places. The bed is also broken at one place. The company delivers items in poor packaging and most of the items are received broken on delivery. My order id was INSF[protected] and my query no was #166886.
I was provided with substandard quality items and broken furniture on delivery. I had raised multiple queries via email to the support team, customer care and chat box. I had also asked for replacement of the same and was guaranteed delivery by the customer care team citing various reasons for the delay due to pandemic by 06 Jun 21 initially, 15 Jun 21 thereafter 26 Jun 21 and so on and so forth. They are only bothered to sell their substandard items. After you have purchased they stop answering your call. This is just another fraud committed by a well know company carrying out eCommerce and promising fake good quality furniture. The bad experience and mental agony I have gone through is beyond comprehension. The mistrust that I have developed because of them is beyond any imagination. Never buy anything from #Insaraf.com.

I received delivery of king size bed today, 31st July. While assembling the bed team realized that the right side part is bent which is not allowing both the ply (lower and upper) to align properly. It’s leaving a hole on right hand side of the bed.
Team tried hard but they could not fix as they concluded it’s manufacturing defect.
I asked them to take the delivery back to which they said they can’t do that but you have log a complaint and follow the complaint process.

Now, plz fix the issue on urgent basis,

I have written the same in my delivery receipt note.

I ordered a study table and a chair from the site which was delivered before time. The table was broken so I ordered a replacement on the very day. It's been a month and I've been getting different replies by them. At first they said it's in production and will be shipped soon. Then they said it will be shipped this month. Then they said it will be shipped on the 8th of August and now they are saying that I have to wait another 3-4 weeks for the replacement.

And there is no use talking to them or sending them an email because firstly they are not helpful, secondly everyone is saying something different.

I'm sure a few more days and they'll say it will take another 4-5 weeks.

I asked them to cancel it as the table of as not even in production because of rain (they told me) but suddenly the man said 'once dispatched, we cannot cancel'.
The product isn't even in production and it is dispatched?
Someone else gave me some other excuse.

And they don't give any updates, I had to mail then and call them, always!

#INSF[protected]