Sathya Agencies — Carrier AC 1.5 Ton installation

Hi Team
I recently purchased a 1.5 ton Carrier AC from Sathya Agencies in Kattumannar Koil. However, there has been a delay in the installation process. The technical team is currently busy with other installations, which is why they are unable to install my AC immediately. They have suggested that I can opt for a local team for installation, but I will have to pay an installation fee of Rs. 2500 along with an additional charge of Rs. 850 for the outdoor stand.

If I choose to use my own technical team, I will still have to pay Rs. 1461 along with the stand charge. I am confused as to why I must pay for installation, and why they are selling products without being able to provide installation services.
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Verified Support
Jun 13, 2024
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]
Verified Support
Jun 13, 2024
Sathya Agencies Customer Care's response
Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused.

Please share your mobile no so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
Verified Support
Jun 17, 2024
Sathya Agencies Customer Care's response
Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused.

Please share your mobile no so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
Verified Support
Jun 17, 2024
Sathya Agencies Customer Care's response
Dear Sir,
 
Greetings from Sathya CRM. 
 
We tried to reach you over the contact number [protected] you had shared in the bill. We are sorry to inform you that the number is not operational/reachable. Request you to share alternate number so that we can contact you and organize the service. 
 
Always at your service. 
 
With regards,
 
B. Francis Prabhu
 
SATHYA CRM
Verified Support
Jun 27, 2024
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya CRM.

We tried to reach you over the contact number [protected] you had shared in the bill. We are sorry to inform you that the number is not operational/reachable. Request you to share alternate number so that we can contact you and organize the service.

Always at your service.

With regards,

B. Francis Prabhu

SATHYA CRM
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