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Sendmygift.com — Gift order not yet delivered

Address: Bangalore, Karnataka, 560066
Website: SendMyGift.com

Hello,

We have booked an order on 14th Feb 2016via sendmygift and its already 10th day we dont have any news of order.
We tried reaching customer care number which doesn't seem to work.
We tried reaching via chat but the only answer we get that it will be delivered today or tomorrow.
We have send feedback mail via their portal.
Finally we have decided to take legal help.
Could you help us if there is any other alternative? Or we should go ahead?

Order no/id is[protected]
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    #32/A, 9th Main, 6th Sector, HSR Layout, Bangalore South, India - 560102
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