Shein — Neither received my parcel nor refund

Website: shein india

I placed an order with shein 2 months back and then recently the appsgot banned in India. So I contacted the customet services and asked to refund my order and cancel it but they refused saying that it is already shipped and cannot get cancelled at this stage of delivery but will definetely deliver it within 15 days. Since then its been plus one month and neither have I received my order yet nor refund. Also the server has broken down and I have been automatically logged out of my shein account. Please help.
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Aug 10, 2020
Updated by vidushi jolly
([SHEIN]Wohoo! Congrats your order GSHM7Y00X000UTT is partial shipped out. Estimated shipping time is 7-14 working days (except containment areas), so you can receive some items faster. Click for tracking:shein.com/o/GSHM7Y00X000UTT
Rest items will be shipped ASAP. For more details, please check ”MY ORDER”. Thanks for your support.)
This is the last message and my order details I received from their side.
 
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