[Resolved] Shine.com — HT Media (Shine.com) 2

Sunil Ramnath

from Noida, Uttar Pradesh

Jun 5, 2024

Address: Bangalore

I was asked to pay for the package of Rs. 4600 (Resume highlight, booster and dedicated career guidance). Paid the amount on the same day (Invoice id - IN[protected][protected]_[protected] / transaction id - IN20240605. Also they said that a career guide will be calling me by the following day which also happened. Career guide (Sarala / Virendra Singh and Ankul advised me to pay Rs.6961 extra more for my certificate pre-verification process, payment was made IN20240605_[protected]_[protected]. I argued with them that I was promised with all the process within the package of Rs.9983/- (confirmation number pay_OlzuZ5oS9pJimf) and not to pay any extra amount, but now asking for excess of Rs.17700/- and saying that without paying this money they won't proceed further next step of job support which I am not ok with it. I requested for the refund as the service is not appropriate and satisfactory. They deny to do it for me. I request Indian Consumer Complaint to help me to sort this out. Attached the proofs here. Thank you

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Jul 19, 2024

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Jun 05, 2024

Updated by Sunil Ramnath I am a jobseeker registered at Shine.com as like in other job portals. Got a call 0n[protected], from shine.com (+91 [protected]) saying that all job related services will be assisted as total package of Rs. 4600 (Resume highlight, booster and dedicated career guidance). Paid the amount on the same day (Invoice id - IN[protected][protected]_[protected] / transaction id - IN20240605. Also they said that a career guide will be calling me by the following day which also happened. Career guide (Sarala / Virendra Singh and Ankul advised me to pay Rs.6961 extra more for my certificate pre-verification process. I argued with them that I was promised with all the process within the package of Rs.9983/- and not to pay any extra amount, but now asking for excess of Rs.17700/- and saying that without paying this money they won't proceed further next step of job support which I am not ok with it. I requested for the refund as the service is not appropriate and satisfactory. They deny to do. I request Indian Consumer Complaint to help me to sort this out. Attached the proofs here. Thank you.

Verified Support

Jun 12, 2024

Shine.com Customer Care's response Dear Sir,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine