Shine.com — Paid service issue

I opted for paid service of Shine but here's the turn of events happened.
1. Got a call from Shine for paid services and they mentioned to pay Rs.3292.00 for the paid service applicable for one year (Application Booster Package). For this I made the payment ( on 21st May 2024)
2. The next day I got call from the Relationship manager for activating the services and there goes the series of invoice in the incremental order of amount
First Invoice: Education Verification Plus Package Cost Rs. Rs. 4673.00/-
Second Invoice: Job Profile Verification Plus Package Cost Rs. 9556/-
Third Invoice: Senior Level Resume Writing Services Cost Rs. Rs. 15338.00/-
Fourth Invoice: Jobs On the move Cost Rs. 24779.00/-
Fifth Invoice: Job and Interview Assistance, Career Assessment Test with Expert Counselling, Linkedin Profile Summary - Express Cost Rs. 32683.82/-

Up until all the above invoices I ended up paying for them as the Relationship Manager never told that these packages are NOT Mandatory and optional but he portrayed as if these are necessary else I won't be able to get much opportunities. And also he kept on mentioning AFTER EACH INVOICE that this is the last payment after that you don't have pay extra penny. Then came the final attempt to extract the money
Sixth Invoice: Master In Leadership and Strategy Management Training & Certification, Managing Your Career, Interviewing and Hiring Test Cost Rs. 42307.00/-

It was never told to me that the paid service will involve these many costly packages. Also It was NEVER mentioned to me that these are NOT MANDATORY and optional. Also when I denied to pay the sixth invoice then I was told that "If you do not make this payment the we are not responsible if your profiles don't get shortlisted for any job interview process." This looked like my last payment will impact the services I was asked to pay for till Fifth Invoice.

Since I have not at all activated my services and not willing to proceed with this hence I would humbly request to please initiate the refund of my paid money. This was clearly a breach of trust and was kind of forced payment.
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2024
Shine.com Customer Care's response
Dear Sir/Ma'am,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order?

Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update.

Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information.

Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team Shine
 
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