Shuttl — charged for not taking the ride/refund amount

Kew14

from Tiruchirappalli, Tamil Nadu

Feb 13, 2020

Address: Tambaram, 600045

I booked a pass to use the shuttle service, and i have taken only a single ride, but i was charged thrice from the wallet stating even if i don't take a ride it will be considered as taken, i really don't understand how can i ride be considered as taken if the person not boarded the shuttle and they have deducted 70% from the wallet stating it's a cancellation fee.
I did not get my money back as the pass got expired.

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Feb 15, 2020

Updated by Kew14 Can I expect a response from shuttl or should I move forward with another way of approach?
Not leaving this matter until I get the money back.

Feb 18, 2020

Updated by Kew14 Not sure how many customers got cheated like this by a worse service provider Shuttl