Skinnsi — Disappointing Experience with Skinnsi: Unfulfilled Promises and Poor Customer Support

I took a trial session at Skinnsi, and the therapist convinced me to purchase a package, stating that after 8 sessions, it would be a lifetime subscription. However, she didn't provide much explanation regarding the number of sessions and practically coerced me into buying the package using her coupon code. Trusting her, I purchased the package through the link provided by her senior, Aman.

Later, she informed me that after the initial 8 sessions, there would be an additional 4 sessions with lifetime validity. I attempted to seek clarification, but she was in such a hurry that she didn't hear my queries and asked me to check the application later.

Subsequently, I immediately filed a complaint for a refund. I spoke with manager Ahsan and his superior for two hours, but they were unhelpful in canceling the order and directed me to raise the complaint with the support team.

I promptly raised the complaint with the support team, but it has been three days, and there has been no response. The lack of communication and resolution is disappointing, and I find the service provided by Skinnsi to be extremely unsatisfactory.