Smytten Complaints & Reviews

Sir,
I had ordered from smytten and availed a different product. Really not happy with this service. My actual order is Bella Voste's Bitter sweet (06) shade lipstick of 5 trial points butI received a product of Just herbs Mulberry mauve shade one.I have raised a query and it is closed without a reason.
Please arrange the return for this and I would need the product I ordered and paid rs 258 rs/- for.
Kindly consider...

I have placed an order no. #2800114 on March 18 for an amount of Rs. 1316. The delivery date was March 24 and till date the shipment is on hold.
Smytten do not have a working customer care no. They just provide a mail ID from which we get just the pre-recorded sort of reverts.
Their delivery partner "DELHIVERY" is also the same. I have tried desperately to reach them but their customer support is equally pathetic and also...

I ordered the items on 16th march and every day the new delivery date is being update and the process is still stuck at same. This is very ridiculous and disappointed. The app should be banned for the safety of the people.
Please help my items to get it delivered....

So I ordered something from Smytten and I prepaid for it but when I paid the money the product which I ordered aren’t there. Thr products are different then I cancel my order and I called the customer care they said your refund will came in your bank account but it came in my Smytten wallet and they said it will be expired in 30 days. Apart of all this they say you can’t redeem that Smytten wallet cash in one chance at first you get 15%...

My order delivery date was 24 march but I still haven't received it. There is no way to contact smytten and talk. It's a prepaid order and i can't even cancel order and get a refund....

I am getting my order; it's been more than 2 weeks. app shows consignee refused to accept order but didn't get any call SMS, mail for order delivery and no one come to my place.

provide my order soon, I didn't cancel any of my order.
otherwise give my money back...

Sir,
I have ordered Mindful chocolate protein energy ball, but I received wrong products which is almond bar worth rs 360/- but my product price is1050.00 My ticket I'd is 279276 for Shop Order #2796903 dated 16.03.2023.
I have complaint on smytten app but i get this reply -
as we couldn't find sufficient information to address your concerns. Kindly reach out to us via eMail with this Ticket ID providing additional information...

I have ordered my procts on march 16 and today is the delivery date and in the app its showing that it has been delivered the product but i haven't recieved my order. Please may i know to whom the delivery person has delivered the products even we don't have any tracking number or delivery person number to whom we should call and the smytten app also don't have customer care or helpline number . Please refund my money or resolve the problem...

I had ordered 4 packets of raisins.(order no. 2794441) I received only 1 packet. I had raised a query, they rejected the query. Do you think I'm lying, I've been a loyal customer of smytten since past few months. I deserve the refund for the missing products.
I mailed many times for this issue on [protected]@smytten.com, but there is no satisfied answer from smytten and there is no solution in this matter till now.
Please don't...

I have placed shop order no 2788553. One Soultree shampoo in my order delivered is missing. The transaction is prepaid. Pls either provide the missing product or refund my amount....

Today I have received your product but it's not like that as much showing on portal and I want to refund so please return it and refund...

I want to cancel my order and they are not canceling my orders...

My products has been shipped but doesn't delivered at time, kindly return my money....

My order no. 2777673 has one product missing in recieved package the eyeliner is not there in the box and you have rejected my query too...

I ordered a perfume 'midnight senses' by the brand adiveda natural.
i have previously used this product from smytten and hence i know what the original product smells and looks like.
the perfume they sent is duplicate and it was leaking and the paint is peeling off and the perfume cap was sticky when I got the product.
order no. 2787599
order placed on march 2023
delivered on 17 march 2023
I confirmed...

Shipped, but not recieved...

I am unable to track mt order it showing consignee did not receive code . And it has not delivered yet ....

I ordered nivea pearl beauty roll on from trial points and instead of that they sent me perfume deodorant rest of products are same as ordered. I request you to do the needful and please exchange it....

I hadn't received my parcel yet.
I had call smytten team but there is no response
My order were prepaid...

So I ordered plum vanilla vibes body mist it came in a damaged condition the product was leaking and the liquid inside the plastic bottle is definitely not body mist the liquid has a purplish tint to it and has a strong smell of hand sanitizer it gives a clear indication that my product has been altered.
I am expecting a replacement of the product but the customer care team is not responding and neither providing me with any necessary...