South Bengal State Transport Corporation [SBSTC] — behaviour of the conductor

I was traveling on the 10th of feb 2018 in the 2 pm kolkata-haldia non-stop bus. I had a window seat and the lock to window was so stiff i could not open the window and the conductor helped me.. Similarly i could not pull it down and when i asked for his help he refused to do it first. When i asked him who i will ask for help if i am in any problem other than him, he insulted me badly although i didnt say anything except that if i could i would not have asked help from him. Finally he did it but didn't do without insulting me in front of everyone. I want an action against him immediately. I am a media student and if you don't take an action, i have the video in my phone. I ll make it public. Thank you