Submit a Complaint
Claimed

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
1
Updated: Sep 1, 2024
Complaints 666
Resolved
10
Unresolved
656
Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to South Bengal State Transport Corporation [SBSTC]

Having problems with South Bengal State Transport Corporation [SBSTC]?

File a complaint and get it resolved by South Bengal State Transport Corporation [SBSTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
South Bengal State Transport Corporation [SBSTC]

Recently resolved complaints

View all complaints

Most useful reviews

19
Luggage charges
8
harassment by sbstc staff
8
extra fare charged personally for a trolley bag

Featured stories

harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints(666)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Preet0320
Sep 1, 2024
Report
Copy

Refund money for cancelled bus

My ticket was booked for 27th Aug in Asansol Digha bus 5.45 from asansol to digha. In the morning bus was showing in the app hence I booked my ticket online but in evening when I called asansol depot they said that the bus is not running on that day and the ticket are cancelled, money will be refunded automatically. But I didn't receive my money yet. Kindly refund my money. This has been twice that the bus stands cancelled and my money has...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amitava barman
Jun 16, 2024
Report
Copy

Bad behaviour and attitude of bus conductor

Address: Kharagpur

Yesterday boarded on a state bus at around 7.00 am (Midnapore town karunamoye /kolkata) at chowrangi and got down at haldia more.
Faced much pathetic treatment from conducter, named tapas mandal (Phn-[protected]) regarding change against the ticket fare.
Out of such bad submission of behaviour, i forgot to take my belongings along with, and left inside the bus itself.
A bit later when i gave a call to that of the over...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Thimpu
Jun 6, 2024
Report
Copy

Baggage left in bus WB39A9213

Dear Team,
I would like to register a complaint for baggage left at bus WB39A9213 of Purulia depot. On 31.05.24 travelled from Asansol to Esplanade vide ticket no 0012960 which was purchased at 12:40 pm from your Asansol counter, while we got down at Esplanade but somehow we forgot to take down a bag from the bus which came to our notice when we reached to Maniktala so my daughter immediately went back to Esplanade SBSTC counter and...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SSinha123
from Kolkata, West Bengal
Apr 5, 2024
Report
Copy

AC-24 bus changing route and harassment to passengers

In recent past, I have experienced it and as I am writing this complain today 5th April around 6:15 pm. Both from Howrah or from Patuli, they force the passengers to change the nus at Ruby depot. If asked, the behavior is rude and say, this is yhe norm and it is my fault that I don't know. At the time of boarding they should announce that bus will be changed. I have seen aged persons, persons carrying kids, or carry bag running to grab the...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ranjan703
from Haldia, West Bengal
Apr 4, 2024
Report
Copy

Non availability of SBSTC bus (Haldia to Barrakpur)

Address: Haldia
Website: sbstc.co.in

One Bus is regular allotted for Haldia to Barrackpore on Chart. But It is not available daily. The availability of bus is not even known neither by Haldia bus dipo nor by Belgharia Bus depo. In this situation how can we plan earlier for our journey? Requesting you to solve this issue....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
debuchak123
Mar 3, 2024
Report
Copy

Non refund of ticket amount for canceled bus.

From SBSTC app I purchased two tickets on 14.02.2024 from Garia to Midnapore for the bus of 7.00 AM. But the bus was cancelled. But after two times complain through mail no refund is made by SBSTC to me. Please arrange to refund full amount which I paid. Screen shot of the ticket attached...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bimaldey72
Jan 13, 2024
Report
Copy

Misbehaving and non cooperation during traveling

Address: South Bengal State Transport Corporation

Today I am going to Medinipur (from Esplanade) by SBSTC bus ( Bus number : WB39B 2133 ). The bus started at 3.30 pm today i.e, 13 January'2024. During the journey the bus was stopped frequently and taking passengers like local bus but after one and half hour they have not given any pause though I have asked frequently for toilet (I have lot o[censored]rge for urinal). In spite of my repeated request the conductor and driver refused to allow me for...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SVS Reddy
from Durgapur, West Bengal
Jan 2, 2024
Jan 10, 2024
This thread was updated on Jan 10, 2024
Report
Copy

Luggage Fare for Bag

Address: Panagarh

I am traveling from Bardhaman to Santragachi railway station. My ticket charge is Rs 85/-. But my travel bag luggage fare collected Rs 200/- and No ticket given to me. I am asking ticket conducter misbehaving to me.My mobile number is [protected]. Please taken necessary action accordingly....
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
J
jayantakarmakar998
from Bankura, West Bengal
Dec 23, 2023
Report
Copy

Broken Seats

I'm travelling from Durgapur to Bankura on an AC SBSTC bus the reserved price is 60 rupees, all seats were totally broken. Need serious action...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bbasu
Dec 16, 2023
Report
Copy

Illegally received passenger

Asansol to siliguri sbstc night bus service, bus no 3510 conductor has been received illegally passenger and make money without ticket. This is the promoting crrouption. Crowd make noise and nuisances activity. This is my earnest request to the department please take action on the bus conductor on 16th December 2023 ....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aparup@321
from Barasat, West Bengal
Dec 16, 2023
Report
Copy

Money debited but ticket is not confirmed

Address: Barasat

I was booking a ticket from sbstc online app for 4.45am(habra to digha) bus from [protected]@gmail.com email and
[protected] number .Money is debited from my sbi account but ticket is not show in upcoming trip or ticket is not booked. I want my refund right now. Because this is second time I faceing problem....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Krittika Chakrabarti
Dec 7, 2023
Report
Copy

Bus cancelled

Address: Baruipur, Word no - 16,Po+ Ps - Baruipur,Dist - 24 Parganas south,Pin - 700144

I am priyaranjan Chakrabarti, Baruipur, 24 parganas south, ph no - [protected].

On 6/12/23 i have book your bus seat from Baruipur to Dogha.I am given the details below:-

Ticket no - P[protected]
Passenger name - Priyaranjan Chakrabarti
Booking Seat - 3
Journey date - 7/12/2023(6 AM)
Total Fair - 174
Booking Id[protected]
Booking Date - 6/12/23

*Today this...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
suman.chakraborty79@gmail.com
Nov 22, 2023
Report
Copy

Luggage ticket issued to a passenger

Address: suman.chakraborty79@gmail.com

Dear Sir/Madam.
I would like to know how a pessanger is issued a luggage ticker from Muchipara to Asansol. Toady when I was travelling from Muchipara to Asansol I was issued a luggage ticket of Rs.40/= on your bus no. WB 39A3027 . If I don't get any fruitful confirmation from your end I will go to consumer court....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dinkarsingh
Nov 17, 2023
Report
Copy

Rude and corrupt behaviour of bus conductor

I took a bus ride from sbstc Haldia to Kolkata on 17th November. It was a 09:00 AM bus that departs from Haldia to Kolkata, when I took bus and handed over a 500 rupees note to bus conductor for ticket to Santragachi, he became annoyed and started screaming, abusing me about that I had handed him a 500 rupees note and he do not have smaller currency notes to return me deducted money after issuing me a ticket, though he had enough cash, he...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
MondalS
Nov 16, 2023
Report
Copy

Full fare refund as the bus was cancelled due to breakdown

I booked 2 tickets from Barasat to Midnapore at your Habra-Midnapore bus online.(Barasat time 7:20a.m.) on 13/11/23 (journey date). On that day the bus was cancelled due to breakdown. I knew that the full ticket amount refund automatically from the counter. But till now no refund initiated in my account. I attached the screenshot of the tickets. Please look into this....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pumukh
from Kolkata, West Bengal
Nov 1, 2023
Report
Copy

Money deducted and ticket not sent to mobile number

Everytime I try to get a ticket through sbstc, money gets deducted and the ticket is not being sent to mobile number. Customer care sometimes receives the call and provide the ticket, but most of the time they don't receive the call. This is terrible and extremely problematic for regular travellers....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Santaanu Mahapatra
from Bengaluru, Karnataka
Oct 27, 2023
Report
Copy

Stupid behaviours with public

Address: 16 Ashutosh Pally, Garia, Kolkata - 700084

After 90 minutes wait for S-5 I gone to office of S-5 at howrah bus stand and asked what is the reason for delay S-5. They did not announced for delay. When I asked they (04) angry with me and very stupid behave with me. Moreover very slum language with me.I am requesting you to change the staffs of howrah and issue warning order against them. The accident was happened at nearly 3 PM on 26/10/23. I wait for reply. Thank you. My mob no [protected]....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepshikha Mahato
Oct 27, 2023
Report
Copy

I'm complaining about the service

Our bus broke down before reaching Burdwan. And all we had to do is suffer because of the carelessness of the department. It was a 7.10 Asansol Karunamoyee bus.
I want a full refund of my journey....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunny7892
Oct 21, 2023
Report
Copy

Service issue

Address: Durgapur city centre

Hi Sir,
I have booked the sbstc AC ticket on 17th October 2023.But I was at pickup point no bus will come after 1 hrs of wait.I came back to my home.Still no refund initiated.I have attached the ticket screenshot.Kindly check and update....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sunilhela
from Durgapur, West Bengal
Oct 10, 2023
Report
Copy

Double charge in same journey

Address: city centre durgapur

I am sunil hela from durgapur..10 th oct 2023 i buy a ticke for journey durgapur to danlop .. karunamoyee 7: 20 a.m bus ticket..but by mistake i seat in 7: 10 a.m karunamoyee bus...in this situation i suffering many problems in the bus ..in this situation the bus ticket cheker was told me the again buy a ticket or either get down from the bus ..in this situation i call the helpline number [protected] and the person misbehave very badly with...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

B.E.S.T. Undertaking
1
(1338)
Directi.com
2.5
(2)
Uttar Pradesh State Road Transport Corporation [UPSRTC]
1
(642)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR