South Bengal State Transport Corporation [SBSTC] — Bus booking payment done but transaction failed and ticket not booked

Address: Kolkata, West Bengal, 700091
Website: www.online.sbstcbooking.co.in

Hi, On 25.12.2015 I booked a SBSTC bus NON AC ticket from DURGAPUR to KARUNAMOYEE, Seat no- 37 and made online payment for bus ticket of Rs.140/- through my HDFC Debit card and payment done successfully and successful message I have received in my phone but my transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards Punam Kumari. ([protected]@gmail.com)
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
 
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The Bus time for booking is 4:20 PM Dated 27.12.2015 Seat no-37 Fair-140 Rs

Sub:- Ticket not generated but money deducted.

I tried to book ticket on 14.04.2016 from asansol to karunamoyee for 16.04.2016. Money deducted from credit card but ticket not generated due to some error.
I again tried booking of the same and second time booking was successful. so I request you to refund the money for unsuccessful booking immediately.

KALYAN GHOSH
E mail: [protected]@rediffmail.com
mobile no. [protected].
Sub:Ticket not Booked but Money Deducted

I tried to book ticket on 31st july, 2017 Monday from Asansol to Karunamoyee 7:00 AM bus for 1st august, 2017. Money was deducted but from my debit card but ticket not generated due to some error.

after that I again tried for booking of thesame and that time booking was successful. So, I am requesting you for refunding the money which was deducted first time.

Balaram Gandhi
Email Id: balaramgandhi.[protected]@gmail.com
Mob:[protected]
Sub:Ticket not Booked but Money Deducted

I tried to book ticket on 17th Feb, 2017 Saturday from Durgapur to kolkata 4:30 PM bus. Money was deducted but from my debit card but ticket not generated due to some error.

And when i check my balance 135 + 135 + 135 3 times debit my account.

after that I again tried for booking of the same and that time booking was not successful and same issue. So, I am requesting you for refunding the money which was deducted first time.

Biswajit Maity
Email Id: [protected]@gmail.com
Mob: [protected]

I had made a booking from Karunamoyee to Burdwan on dated 01St Aug 2021. By the name of Sandip Hati & Durba Hati from Sbstc website. Amount got debited but Tickets were not booked. I have checked with HDFC bank. They confirmed that amount got successfully completed. Pls assist me on it.

Ref. No:[protected]

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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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