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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
Complaints 666
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10
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 26

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A
arajjak
from Kolkata, West Bengal
Nov 26, 2018
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refund of debited amount

Address: South 24 Parganas, West Bengal, 700144

Dear sir,
Payment of rs. 285 for 3 seats (8, 9, 10) has been debited from my a/c on 21.11.2018 but seat and ticket no. Is not confirmed and allotted for journey date 22-11-18 at 5:30 p. M. From esplanade to arambagh. I have launched complaint that docket no. Is 002792 & 002791. Please refund the debited amount of rs. 285/- to my a/c [protected] to solve this serious problem.
With regards.
M. A. Rajjak,
Mob...
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S
Souvik Nandan
Nov 12, 2018
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can one change his destination ticket after booking through electronic ticket machine

Address: 731101

Hello,
Basically it's not a complaint, i just want to clarify one thing that, if any one booked a wrong ticket by mistake through electronic ticket machine, can he change his ticket to original destination?
If there is any rules of sbstc regarding that matter then please inform here.
Basically today i booked 4 tickets in the bus through electronic ticket machine from suri to durgapur instead muchipara. When i asked...
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A
Avisa Bhunia
from Kolkata, West Bengal
Nov 11, 2018
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payment deducted but seats not confirmed

Address: Kolkata, West Bengal, 700040

On 10 nov i booked 4 tickets and paid rs 540. Payment successful but tickets were not booked and my money got deducted from my bank account. Few minutes later i again tried to book 4 tickets of rs 440 and the same case. Money got deducted but tickets not booked. I need a full refund of my money. Total of rs 980 has been deducted in 2 transactions and no tickets are sent to me. This type of things are very much disturbing and i want full refund...
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S
sakii0505
from Kolkata, West Bengal
Nov 6, 2018
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conductor forced me to pay baggage charge for a minimal-sized luggage

While commuting journey from karunamoyee-durgapur on 06/11/2018 at karunamoyee depot at 9:00AM, my sister was forced to pay an undefined baggage charge of Rs. 50/- for a gift-item of nominal size that could even fit under the seat. The amt. is not the issue of complaint but the way the conductor and the staffs of karunamoyee depot charged us should be brought to notice to SBSTC management.
At first, he asked me to give 100/- for the...
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A
Anushka Ghosh
from Kolkata, West Bengal
Nov 4, 2018
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failed transaction refund money

Address: Kolkata, West Bengal, 700064
Website: online.sbstcbooking.co.in

Hello.

I tried to book tickets on 19th august 2018 for a bus on the morning of 20th august from karunamoyee to durgapur. The transaction processed and the money of rs 155 was deducted from my account but the order wasn’t finishing and tickets weren’t sent. And after the session expired i got the error page.

I went back and had to book again during which the transaction was fine. And i got tickets.
The...
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S
Susmita-moon
from Kolkata, West Bengal
Nov 29, 2018
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ticket refund issue

Address: Kolkata, West Bengal
Website: SBSTC

I booked two tickets on 29th sep from SBSTC online booking site.The amount was 360 rs.I was booking ticket for the journey of karunamoyee to asansol. My money got deducted but the ticket was not booked.Till now i have not got my refund after several followups and complain on SBSTC helpline. More than two months over but they have not yet refunded.
When I am supposed to get my refund.Customer care executive is still saying it will take...
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A
Anish Rahaman Shah
from Kolkata, West Bengal
Oct 29, 2018
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complaints against dishonest conductor of sbstc

Address: Kolkata, West Bengal

I am a regular passenger in Haldia kolkata, Digha kolkata, Nandigram kolkata bus route. For last 3 to 4 months i have been observing that, most of the conductor in these route didn't give ticket to local passenger inspite of giving full fare. Specially these happens when the buses are returned from kolkata to their respective destinations after MECHEDA stoppage. Being a concerned citizen and a regular passenger of SBSTC i would like to request...
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C
CA Soumen Dutta
from Kolkata, West Bengal
Oct 14, 2018
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booking /ticket confirmation sms not received

Dear sir,

I have booked one ticket at 11.00 am suri bound bus on 15/10/2018 (Boarding at kolkata-esplanade) through sbi net-banking. My seat no. Is 8. Though the ticket fare of rs.190 was deducted from my bank account but no confirmation sms was received.
Kindly resolve this issue and oblige as despite paying the full ticket fare it was not confirmed.
Thanking you.

Soumen dutta
Mobile:[protected]...
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S
smukherjee200461
from Bankura, West Bengal
Oct 9, 2018
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sbstc conductors negligence harassment for that reg

Address: 731101

To
The Depot In charge
SBSTC, Suri
Suri Birbhum.

Sub :- Pathetic incidence due to Negligence of Conductor. Compensation for that reg.

Der Sir,
Most respectfully I beg to state that I, Sri Subrata Kumar Mukherjee S/O Late Provat Kr Mukherjee, resident of Dangal Para Suri Birbhum, pin 731101 and Working as Assistant General Manager In Bharat Sanchar Nigam Limited Suri Telecom District...
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S
Subhasish Shaw
from Burla, Odisha
Oct 5, 2018
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esplanade to arambagh 8.30 am bus not pick up from fort william race course gate.

Address: Kolkata, West Bengal

You know majherhat briedge broken last one month, total behala people are very much problem.
I go arambagh daily basis & your bus daily pick up from fort william racecourse gate.
But today i stand same position & pick up my hand but not stop bus.
Ticket no - p[protected], wb393199 time 8.30.
So please look in the matter & refund my ticket amount....
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S
Shruti Datta
from Kolkata, West Bengal
Sep 26, 2018
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cannot cancel ticket

Address: Bardhaman, West Bengal, 713204
Website: Sbstconline

With deep regret i would like to inform you that may be this is the worst government service i came across.
I have been trying to cancel my ticket for the past 10 days but your website does not work.
Kindly cancel my ticket and refund the amount rest i would be compelled to complain to a higher platform.
Details-:l[protected]
Journey date-03/10/2018
From durgapur to karunamoyee
Neither the whatsapp...
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S
Sukriti Mukherjee
from Hyderabad, Telangana
Sep 5, 2018
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money deducted from account without ticket booking

Website: online.sbstcbooking.co.in/default.aspx

On[protected] i visited the http://online.sbstcbooking.co.in/default.aspx website i have not booked a single ticket but the money was deducted.
A sms from the bank came that money has been deducted from my account but i saw that no tickets were booked.
Hence i request a refund of rs135 as soon as possible. This is a bad way to cut down the money of the customers. So please refund my money....
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G
Ggupta1
from Pune, Maharashtra
Aug 28, 2018
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money deducted but tickets not received - 28th august 2018

Address: North 24 Parganas, West Bengal, 700136
Website: online.sbstcbooking.co.in

On 26th august i was trying to book 2 seats for 28th august (Asansol to karunamoyee) 7am. After i gave my card details the amount of rs. 370 was debited from account however the payment page was stuck and ended with attached error page. I got a sms and email with an old ticket (Immediate last) of 24th august which is not the desired one (Already travelled trip).

Please expedite refunding the balance of rs. 370.

Details:...
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D
debu ghatak
from Mumbai, Maharashtra
Aug 24, 2018
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re : sbstc ticket booking.

Address: 713103

Please refer to my complain on 23rd aug 18. A password was reset but inspite of repeated attempt by reset password iam unable to log in. It is showing invalid email or password. Please advise me suitably in this regard. I am facing problem for booking ticket. I am having anroid mobile and used this mobile to book online sbstc ticket. When the same email and password is used in laptop, it successfully login. But sorry to say that problem in...
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D
Deb42
from Kolkata, West Bengal
Aug 21, 2018
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money has not been refunded yet.

Website: Sbstc.co.in

Although the booking was cancelled, i had been charged 440rs dated 12th of august. After contacting customer care, i was told to be refunded within 8days. Now i am trying the same mobile number for several times but no one is responding. I want further steps to be done as soon as possible, i have tried other numbers of some officials but no-one haven't told me what to do. I mean student by profession, it is very much inconvenience for me...
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S
Subrata Durgapur
from Mahishadal, West Bengal
Aug 19, 2018
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refund of rs 720

Address: Chandrapur, Maharashtra, 713203

On 20/07/18, at10:09:22 i have tried to book a ticket for karunamoyee - durgapur a/c bus by my hdfc credit card ending with 4691. Amt of rs 360 deducted from my credit card at sbstc booking 1182224, but no ticket was booked. Till today no refund also received through the card.
On the same date at 22:25:58, again have tried to book same ticket, again rs 360 deducted from my credit card ending with 4691 at sbstc booking 1182224, but...
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R
rimi002
from Siliguri, West Bengal
Aug 19, 2018
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money deducted but tickets not received

Website: online.sbstcbooking.co.in

I booked 2 tickets from burdwan to karunamoyee, travel time 3:45, on 19aug 2018 from sbstc online booking site. Payment gateway through billdesk. 200 got deducted from my account but tickets not received. Mobile [protected]. Mail [protected]@gmail.com. Please refund the money. Reference no :[protected]. I am trying to call their customer service but no one is responding. Please help...
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S
SusmitaP
from Kolkata, West Bengal
Aug 8, 2018
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did not receive e-ticket after online payment

This is very dissapointing. I decided to book my journey ticket from sbstc website and did so for 13th of this month from burdwan to karunamoyee and booked the bus which will leave from burdwan at 5:50am. I have booked through net banking and after the payment is successful i did not receive the ticket in my email id nor i have got a message. Now its an issue as i won't be able to show the ticket to the conductor. Even if you tell your problem...
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Suvo Banerjee
from Kolkata, West Bengal
Aug 1, 2018
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refund money against ticket no-007180275417

Address: 700019

We r booked etickts for the busdigha-gariaa/c journey dt_29/07/2018 dept time-14.50 pm. Seat no 30.33.34.
After starting ac is not working properly. We informed. But after journey of 1 hrs from digha. Its totally colapsed. Bus stop in high road.
Dirver talk to digha. They send another another ac bus from digha. Takaing 2 hrs from digha to the paticular stop.
Again we started. After 15 mints journey this also breakdown...
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P
Prasre
from Kolkata, West Bengal
Jul 30, 2018
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request for refund of us fare.

Dear sir,
This is to inform you that i tendered a bus ticket (From garia busdepo) no:o[protected] from digha - garia a/c -14:50, journey date: 29/07/2018, dept time: 14:50. Seatno:7, 8, 11& 12. Unfortunately our bus wb 39 a 9511 got breakdown at 15km before contai due to mechanical fault of a/c. However after one & half hour another bus wb 39 a 9512 also sent as replacement but that too got breakdown after running 3km. Hence driver...
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