South Bengal State Transport Corporation [SBSTC] — Complaint against contractor

Address: 142,sSobhapur road,B-Zone, Durgapur - 5

Today 4th Jun 2022, my son and his team mate traveled by SBSTC Bus having ticket number "[protected]",
Bus number "WB59B6940" from Durgapur City Center to Dharmatala kolkata for playing a cricket match organized by The Cricket Association of Bengal. They traveled with there cricket kit which will be less than 10 kgs in weight. During the traveled the contactor has claimed Rs 150.00/- from them and hasn't given any paper/challen/ticket for the same where it's seen in yours rules that upto 12 kgs luggage is free for each person and a proper paper must be given after charging any fine.
But in this case the contractor has created trimandus mental pressure to my son and his friend whose age is below 17 years and claimed the said amount without any proper receipt.
My earnest request to you to look into the matter and take necessary step against this said illigal activities.
Thank & Regards
Moumita Dey
M - [protected]