South Bengal State Transport Corporation [SBSTC] — i am complain about punctuality of bus driver and other staff

On[protected] i am boarding from asansol to kolkata in 4.50 sbstc bus my ticket no is l[protected] i am booked it through online.. I am noticed that the bus pickup passenger from road side anywhere and drop it anywhere without any preffer stopage like a local bus. So please look into this matter because every passenger have a valuable time. But the bus is running like a local bus. And not running it on its time.
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
 
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I purchased Durgapur-Kolkata bus ticket on06.01.18 journey date of which is 08.01.18.But I have to cancel my journey and as such need cancellation of the same.I tried to cancel it through sbstc website but they did not allow me to do so.I need it's cancellation & refund as well.

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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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