South Bengal State Transport Corporation [SBSTC] — Misbehavior of driver & conductor

Bus Name : DIGHA-BARASAT-A/C-12:15 (DIGHA DEPOT)
Ticket number : L[protected]
Date of Journey : 23rd May 2022 from Digha
Bus Number : WB 39 B 5138

After crossing Kolaghat, suddenly the AC stopped working. I said the conductor to take some action, to stop at some nearby service center but he was extremely reluctant and the driver also started driving faster. The conductor said he can't do anything until Barasat which means he wanted all the passengers to travel in a closed bus without AC even after paying for the same. He took no action and said nothing can be done. Then all the passengers started shouting and within 2mins AC started working fine without any mechanic which clearly implies that very intentionally they had turned the AC off to save petrol.

We had to get down at BT College bus stop but the conductor didn't agree to give a stoppage there. We were 6 and had a little kid with us. Even after requesting a lot, he was adamant and didn't bother. He only stopped at Madhyamgram. This was simply his revenge as I said him about the AC matter. He said bus won't stop without proper stoppage but he picked up and dropped many passengers without pre-reserved tickets throughout the route.

Please take necessary action against this conductor and driver who are doing wrong things and harassing passengers unnecessarily.

Contact me at [protected] or neha.[protected]@gmail.com