South Bengal State Transport Corporation [SBSTC] — misbehaviour of bus conductor

Address: 721635

Sir, i am from haldia. I always catch bus from manjusree sbstc bus stand &pay extra fare to township. Last sunday when me &my friend reached manjusree stand one sbstc employee said the next bus will leave at 12.10 pm & the bus no is wb 39 b 0109., then we waited for the bus for 45 min. But when the bus leaving the bus conductor said there are no permision to take passengers but he took 4 & 5 passengers except only us. Then we went to city centre and catched the same bus. But we could not get any seats. One co passengers said the name of conductor is ravi maity. He also insulted by the bad guy. The conductor's attitude was highly disgusting. He think sbstc buses are his own property.

I have 3 question to sbstc.
1. Why there were restriction to pick up passengers?
2. Why the conductor picked up others passengers.
3. Why there were no notice board?
4. Why the another employee told us to wait?