South Bengal State Transport Corporation [SBSTC] — Negligence of conductor

Address: Kolkata, West Bengal, 721605

Website: www.sbstc.in

Dear sir/madam,

I pray to god that today what i have to encounter nobody has to face the same.
Today i had bored a 6:40 am bus to kolkata from haldia and i was allocated a window seat no. 23. Now as the bus started moving a sudden spell of thundershower poured in and as i was going to pull the glass window down, i felt that it was getting stuck somewhere. After several unsuccessful attempts i called out the conductor to close the window, but he was utmost reluctant to give it a try and after he failed, he went back to his seat silently watching the drama without providing any resolution. I have to travel all the way to kolkata nearly drenched in rain.

Till today i had a belief that sbstc is strongly dedicated to our service for commuting safely, but after today's incident i am really harassed and disheartened with a bitter feeling that i have not valued my 85 bucks journey from haldia to kolkata.

Request you to kindly look into the matter and ensure that this windows are maintained at regular intervals and the conductors extend their helping hand when sought out for help.