South Bengal State Transport Corporation [SBSTC] — no bus service after online booking

Address: Purba Medinipur, West Bengal, 721657

I booked 3 online tickets in haldia to kolkata book fair special on 03.02.2019 (Ticket no : p[protected]) through sbstc mobile app. The copy of my ticket mailed in my registered e mail.
But after reaching haldia township bus terminus found no such buses. Also there is no information available at sbstc ticket counter. No assistance from counter received and the depot number displayed in counter found switched off.
Finally i had to book private car to reach book fair with my family after 30 minutes of harrashment.
Such incident only demolish trustworthiness & creaditability of sbstc.

I register my complain in sbstc official (Complain) whatsapp no. [protected] on the same day but no response received.

Now i need refund of my money & compensation for my harrashment.

Regards,
Souvik jana
Haldia