South Bengal State Transport Corporation [SBSTC] — Provided wrong ticket at and didn't refunded rather make to pay again for new ticket

Address: Durgapur

Being a new traveller while returning from CMERI DURGAPUR I have booked a ticket for going to Kolkata. They didn't bother to ask for dropping destination that if I want to go to Korunamoyee or Dharmatala.

Instead they gave me a ticket of the bus Dharmatala. On riding to the bus at durgapur stand itself I came to know that this is a Dharmatala bound bus of 3.45pm and will not stop at Dunlop.

Immediately a came down from the bus and asked them to wait, while I rushed to counter just adjacent to get the ticket changed.

The counter boy directly told that it wil not get changed or neither be refunded and asked me to pay another Rs. 140 for Korunamoyee bound bus. The whole incident happened while the Dharmatala bound bus was standing in the stop.During the conversation suddenly the counter boy asked the bus conductor to leave without asking me.

This kind a hooliganism is not done in such a case that I had to pay total 280 for traveling without any refund..

I even rushed to enquiry counter to adjust the ticket somehow but they also shouted and decline for refund and said me that if they can sell it offline to any passenger then only they can refund me. They also refused to tell their name and said me to call whoever I want to and they will see.

Even the Korunamoyee bound bus was not in time.It started 20 mins late.

This is a case o[censored]tter disappointment.I am attaching the tickets. I have not only faced financial loss but also my total time schedule got delayed..

I want to get my refund as soon as possible.

And proper action to those staff present their who don't even know how to talk with a lady and not even bother to co-operate rather do cheating, so that don't dare to do the same thing again.