South Bengal State Transport Corporation [SBSTC] — refund money against ticket no[protected]

Address: 700019

We r booked etickts for the busdigha-gariaa/c journey dt_29/07/2018 dept time-14.50 pm. Seat no 30.33.34.
After starting ac is not working properly. We informed. But after journey of 1 hrs from digha. Its totally colapsed. Bus stop in high road.
Dirver talk to digha. They send another another ac bus from digha. Takaing 2 hrs from digha to the paticular stop.
Again we started. After 15 mints journey this also breakdown on the road.
Then we talk to foreman of digha depot..
At about 7, 45 pm he send a non ac bus which was very uncomfortable but we adjusted the same.
At about 12.45 am we reached gariya.
Plz investigation as per ur rules. Who is the responsible for that type of harassment.
Plz refund our payment as soon as possible with compassion.
Sir. The bus driver and the conductor nobody will take the responsibility at that time. Notonly we. The total 38 passanger also with their old & childrens r in seating high road not less than 4 hrs.
No lights r there. We ar faceing a tremendous situation & insecurity.
Plz plz take the appropiyet action which is fitt for.
With regards.