South Bengal State Transport Corporation [SBSTC] — Refund not yet received from sbstc

Address: Kolkata, West Bengal, 700063

Website: www.online.sbstcbooking.co.in

On 29th October 2016, i had purchased three tickets of bus from esplanade to haldia 7:15 seat no 13;14;15 in the name of sajani saha on the same day is 29oct 2016...in the morning 5:58am...after giving my net banking password n otp money has been debited from account but didn't get confirmation message of seats reserved...after booking of seats it becomes unfreed so that no one else can rebook...but in case of mine the seats were freezed only for few minutes..after not getting messages of seat reservation over phone I could see the seats number are unfreezed...i didn't get refund yet...on being asked in the counter it is said money will be refunded back..which has not yet...this matter is really irritating...even after complains issues is not getting solved...I have asked this matter in my concerned bank they said sbstc should debit the money from their account