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Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in

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Updated: Nov 11, 2023

Complaints 776

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152

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624

So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝

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Southern Railway reviews & complaints page 25

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Address: 600117

Sir I am a daily passenger in MRTS velachery to beach. Used to park my two wheeler have faced problem of theft my vehicle parts. Due to not sanction of parking contract more than 2 months. More vehicles were stolen. Station officials are not properly answering for the same. Lot of passengers had same experience like mine SRINIVASAN [protected] old do the needful urgent...

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Address: 600011

Website: kmramarao@gmail.com

Dear Sir,
Now I am in Chennai perambur railway Reservation counter for tickets Reservation... But here is only two stuff is available for tickets Reservation, here 7 counters is available but two counters are working, lots of people's are waiting hours of time to reserve the ticket... Please take action and solve this problem immediately..

Yours

K.M. RAMARAO
[protected]...

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Hi,

As we all know that the MRTS runs till Velachery and the stretch via Puzhuthivakkam will take at-least one more year to be operating. Now the problem in Velachery Railway station is that the pedestrians need to cross the railway tracks (in which no trains will be running at-least for a year). There are no one who uses the pedestrian over-bridge built which is not having operational lift/escalator and it is not in the right...

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Address: 638001

Website: southern railway

Respected sir u have started train from Tiruchchirapalli to sriganganagar but our station (Erode) u have cancelled y i dont knw u have cancled this route Remaining Every train like Mumbai cst to Nagercoil exp goes from erode too but y u have cancelled this station 14716 from this route Afterall We erodians having problem to catch train from salem or from coimbatore we 20000 north indian expect from u sir u wil surely solve this problem Pls...

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Address: Chennai, Tamil Nadu, 600020

Website: www.sr.indianrailways.gov.in

[protected] Forwarded message[protected]
From: Nagesh Kumar CS
Date: Mon, Feb 27, 2017 at 10:39 AM
Subject: Train: 12657 Coach in dangerous/ risky Condition
To: [protected]@gmail.com, [protected]@sr.railnet.gov.in, [protected]@sr.railnet.gov.in

Dear Sirs,

Ref train: Chennai to Bangalore- Mail leaving MAS Train No 12657 on Thursday 23.02.2017 at 11.15 pm, Coach no S7.

the coach is...

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Address: Tiruchirappalli, Tamil Nadu, 620001

I refer to my railway ticket refund claim settlement letter sent by chief comml manager's office, tiruchchirappalli, 62000, letter ref: c508/1/mas/2054/16-17/43, dated 25.01.2017, that states "the arrangements are being made for payment of ticket fare directly into your bank a/c through neft. This is for your information please" but today, 26.02.2017, even after one month of that letter, the amount has not been paid into my bank account...

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Address: Chennai, Tamil Nadu, 631502

Yesterday(24/02/2017)i travelled in Beach to Tirumalpur train( Train NO:40711). Train reached chengalpet at 9.55 pm and waited till 10.20 pm. We enquired to station master K.Dinesh Kumar on duty. He did nt give any reason for this delay. So we have written complaint with SM signature. This train was delayed for most of the days not only yesterday. Without Proper reason this train is delayed. I have the complaint copy which is already shared...

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Address: Chennai, Tamil Nadu, 600079

I filed 2 TDR on 13.2.17 to chief reservation supervisor, passenger reservation system s rly egmore, chennai.8.
TDR no. 092188, PNR nos. [protected] for train no. 12759 from mas to hyb journey date 16.2.17 ticket no. 74874616

and 092189 [protected] for train no. 12604 from hyb to mas journey date 19.2.17 ticket no. 74874617.
Still I have not recd the refund.
kindly arrange for refund at the earliest.br...

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Address: Chennai, Tamil Nadu

Sir,

I would like to say that SRECS is taking advantage by luring railway employees by providing lumpsum loan amount. Even after Preclosure of the loan, the society is deducting the installment every month. This is a very pathetic situation facing by the employees. What is the meaning of preclosure? Do the management is having any concern about the employees or not? How a lower level employee will survive with all deductions...

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Address: Dakshina Kannada, Karnataka, 574227

Hi,
The train 12685 which runs from Chennai to Mangalore is often delayed near Mangalore central due to lack of platform. The delay is more than 1 hour. The train can reach Mangalore central at or before 8.00 am. It's a misery for daily travellers. Please try to make possible changes in the Mangalore central so that the train reached in time and it will be helpful to all passengers.

Thank you...

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Address: 600018

Website: Suggestion

I am a senior citizen, 75 years, a frequent traveller with my wife in your Pothigai Express. We found the following deficiencies in your service in this Shenkottai route.
1. There is only one Express train with convenient timings. Compared this to the Tinnevely side route where you have many express trains. I do not understand why you neglect this Shenkottai route with additional EXPRESS trains, though it is a very profitable routebr...

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Address: Dakshina Kannada, Karnataka, 574227

Hi, I am travelling just now in this train 16348. I am really 100% feeling as if i am travelling in a second class compartment. Is there any comfort in my journey. Who is responsible. My pnr is[protected]. There are total 4 people in my seat as well as in the opposite seat. Please ensure some rest to those who travel in this confirmed Sleeper Class compartment. Please help please.....

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From
Prasad KG
Retired SS/ MTNC/CHTS, PPO No: [protected]
Kuzhumbil house
GMHS Road,
Muvattupuzha, 686661
Mob no: [protected]
E Mail.: [protected]@rediffmail.com
To
1) ADRM / TVC,
2) Sr.DPO/TVC
3) Welfare inspector in charge of pension/TVC

Sir,

Sub: - 1) non receipt Fixed Medical allowance of...

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Address: 600002

Website: www.irctc.co.in

I've booked a tatkal ticket from chennai central to erode on 11/1/17 for 13/1/17. But the train was delayed more than 10hours. So I registered a tdr as I wasn't travelling on the train and got a acknowledgement stating that it would be refunded. But I've not got any further update apart from that either from Indian railways inspite of my complain in their website. I tried calling 139 but no was not working. So how to get this refund from...

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Address: Chennai, Tamil Nadu

Website: irctc

To
The chief commercial manager
Headquarters office, southern railway
Moore market complex, 5th floor
Chennai-3

Respected sir,
Sub : train number 16101 refund not recived ticket cancelled

Hi this sulthan date of journey 10.02.2017, pnr number [protected]
I receive the msg we will credit the amount i cross check with the sbi bank, as of now not credited so for.. Kindly...

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Address: Dakshina Kannada, Karnataka, 575001

Dear sir,
with reference to my correspondence & your ref no j/g. 50/pg/2016/1029 so far we have not received any conformation from your end
with respect to action taken.kindly find scanned copy of proofs attached.
i am surprised how the concerned authorities are quite in the matter when such a huge racket is going on this routes. hope you will persuade the matter further to best logical end...

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Address: Kanyakumari, Tamil Nadu, 629165

I'm from marthandam area I went to book takal ticket at kulitturai station(KZT) there I noticed one thing most of the agents working there to book tickets. The agents keeping there forms before nights they only occupied up-to 5 numbers the station Chief and ticket counter officers know this things but they didn't took any steps to control these things.. .eventhough if we came night also we can't get tickets some times they are throwing our...

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Address: Madurai, Tamil Nadu, 625012

I am frequent train traveler.the water flow in toilets of Pandian exp in SR is very low not sufficient for washroom.also the lock is very hard to slide that could not be locked&unlocked.the taps may be corrected to deliver more water flow.the taps should also be changed or corrected that even kids can handle.i have not taken any photo.hope this will explain the complaint....

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Address: Chennai, Tamil Nadu, 560084

This is regarding the utter lack of regard for passenger comfort displayed by the Indian Railways.

I had booked in the AC Chair car in Double Decker train that plies between Bengaluru and Chennai(Train no 22626, PNR no [protected], Date of Journey 04 Feb 17).

I was shocked to see that our seats were stacked right next to the door opening to the toilet lobby with almost no leg room. They were so cramped that even...

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Address: Thiruvananthapuram, Kerala, 695102

Trains which are coming from Nagercoil to Trivandrum is having almost 90% employees who all are working in trivandrum. There is only 2 passenger trains available from nagercoil in the morning peak hours 6.30AM & 8 AM from nagercoil. Before reaching tvc these trains are getting held in nemam and outer in order to cross and move other trains from platform. Request to give importance to these passenger trains reaching tvc so that the employees...

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