[Resolved] Spice Jet Airlines — Refund of cancelled ticket

[Resolved] Spice Jet Airlines — Refund of cancelled ticket

D Dr. Devdatt from Mumbai, Maharashtra Nov 3, 2022 Dec 19, 2022 This thread was updated on Dec 19, 2022

The Spice Jet ticket (PNR : O9W4HS) was cancelled on October 7, 2022. The payment for this ticket was made by Debit Card. Initially Spice Jet sad that they will refund the money within 21 working days. I find that they have put the refund amount in Credit Shell ! I had not requested for Credit Shell at all. We received numerous calls on our mobile asking for bank details but we declined to do so without proper verification at the caller's end. Moreover, Spice Jet already has those details, since payment was made by Debit Card. I even sent them a mail regarding these calls, but there was no proper response. It is really impossible to connect thru Spice Jet helpline numbers which get cut off within 30 seconds or so. Presently I am wondering if it is prudent to share bank details (which Spice Jet already has) on phone call. If they require such details, they can always email on the registered email I.D., requesting for the details. Kindly help me find a solution and get my money refunded. My case numbers are 10215758, 10215716 & 10196190 Was this information helpful? No (0) Yes (0)
Dec 19, 2022 Complaint marked as Resolved I finally received the refund for my ticket which was cancelled in 1 st week of October. I had to send repeated reminders including to the higher authorities at Spice Jet (nodalofficer@spicejet.com) till this issue was resolved. Nov 19, 2022 Updated by Dr. Devdatt In continuation of my complaint (Case number 10196190; PNR : O9W4HS) I exchanged few emails with Spice Jet. They asked for bank details of travelling passenger and later bank details of the card holder. I have given them the above details. This is the last email, dated November 13, 2022 which I have received : PNR: O9W4HS Greetings from Spicejet! This is with reference to the trail email. Please be informed that we are working checking on the details and shall get back to you. For further assistance, you may call our reservations team anytime at +[protected] or + 91 (0) [protected]. We would be happy to assist you, should you require any further clarification. Thanks & Regards, Amit Rajput Customer Experience, SpiceJet Ltd 321 \| Udyog Vihar \| Phase IV \| Gurgaon - 122016\| India W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet Download the Official SpiceJet App at Google Play Store and App Store Since there was no response, I have sent them a reminder mail on November 16. There is still no response from them. Dec 19, 2022 Updated by Dr. Devdatt I have finally received the refund today. I had to send repeated reminders till this issue was resolved.
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