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SPiDiGO Complaints & Reviews

www.spidigo.com
1
Updated: Nov 3, 2020
Complaints 874
Resolved
134
Unresolved
740
So far, so good. SPiDiGO is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SPiDiGO will keep up the work and continue to help more customers with their concerns even better 🤝
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SPiDiGO reviews & complaints page 8

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S
Shail Rav
from Mumbai, Maharashtra
Mar 8, 2019
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internet broadband connection 10 mbps unlimited 24 months plan

Address: Payal Park, Satellite road, ahmedabad., 380015

Spidigo internet connection has never worked as promised.

For last 15 days, connection is on for few minutes and again goes down for 2-3 hours.

Their cs number[protected] is useless as your call will never be connected. The moment you call, its epbx will pickup your call (So your mobile charge/meter is on) and put you in non-existent queue.. Periodically, you hear that your queue position is 35 or 55 or 15...
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R
Rupesh Suthar
from Surat, Gujarat
Mar 7, 2019
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service regarding

Address: Harmony icon, hebatpur road, 380054

I m having lots of issues from spidigo side. I am having internet disconnection evry 3-5 days. Which lead to bad effects on my office. Last month when i asked them to give me complaint number or ticket number (So that i can use in consumer) they refused to give number & said that we will solve your problem. And other hand from last 3 days they are not answering calls. I need to shut this service and refund my money back.
And also...
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D
Dee.Alger
from Mumbai, Maharashtra
Mar 7, 2019
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additional validity and very poor customer support

Hi,

When I renewed my plan on last year 2018 they told me to give me 2 months additional validity but after done payment and renewal I continues taken followup by call and sent mail with proof but till date they have not added additional validity in my account. I have proof on payment receipt where they have clearly mentioned to give me additional validity after renewal.

Regarding customer care never possible...
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A
Aaron Finchh
from Ahmedabad, Gujarat
Mar 7, 2019
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no internet company is closed

Address: law gadern 112 mahadev temple opposite, 380009
Website: spidigo.com

Company is closed and bankrupt myself have a 2 year plan already lost 15000 rupees in ahmedabad there is many people being looted by spidigo have uploaded a newspaper piece checkout the company will face legal action soon all employees are gone now one will come to check internet soon everything will be dead just wait and better to buy for now monthly plans of other provider as now no one can trust...
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S
Shyamji Pitroda
Mar 7, 2019
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speed slow

Address: Ahmedabad, Gujarat, 079

I have opted 50 mbps speed but regret to mention that speed is too slow.in this issue i have already made complaint vide docket number[protected] on 15.02.2019, followed by 18.02.2019, 22.02.2019.

It's pity to note that no one has attended the call nor contacted me in this issue.

Further, i have sent plenty of email to the support division. No reply obtained. Please respond....
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P
Parin9
Mar 7, 2019
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internet service not working from last 5 days

Address: Income tax ashram road, 380014

Dear all

I am owning spidigo connection from last 7 years. We are facings connectivity issue regularly but when we complaints it's get resolved. But from last five days our internet service stopped suddenly and we are not able to reach on customer care number it's showing u r in que and after that it's get disconnected.

I raised online complaints in their site but still no response from them.

Kindly...
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P
Pavan Mulchandani
from Anjar, Gujarat
Mar 7, 2019
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broadband connection at home not working

Address: Ahmedabad, Gujarat, 380022

User id : pavan92
I got this connection in june 2017. It was working decently until now but since last 20 days it has stoped working completely. The user id/password that i was able to login with until now, is no longer getting accepted. Infact the login page which used to pop up automatically itself is not popping up. I have made several attempts to reach spidigo customer support at +[protected] / [protected] / [protected]....
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A
akg4u
from Ahmedabad, Gujarat
Mar 6, 2019
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internet down, no call picked up

Address: Ahmedabad, Gujarat, 382481

The internet is down from 3 days.

The customer care is not picking up the calls,
Not answering the emails,
The office at parshwa tower is closed!

Don't know where to get in touch with the ghost company! No person can be reached, no status or info online. It seems that the whole company just vanished! I've paid money in advance for 18 months and this is how they treat customers!...
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K
Koonal
Mar 6, 2019
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fraud with payment and service

Address: 401, Parshwa Tower, Sarkhej Gandhinagar Highway, Pakwan Cross Road, Bodakdev, Ahmedabad - 380054,, 380013
Website: www.spidigo.com

Dear sir
I have purchase plan of 16 mbps. But service not provide proper. From last many days my internet connection is offline. I cant do my work. And i have to use internet from my personal data mobile. I have paid amount of 16mpbs plan to spidigo but this company not provide service which they have taken money from us. They even not pay salary of their employee so this is proof that this company is fraud and now we want refund amount...
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S
Sr studio
from Surat, Gujarat
Mar 6, 2019
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spidigo spidigo is not working since last 15 days

Address: 230 Midas square near capital square dindoli road Surat, 395010

I have taken a plan for 36 months in oct '2018 with unlimited access. Since last 15days there is no availability of internet connection. Company has removed its one of the customer care number while on other number it always shows waiting. I have logged in compliant on company's website with my customer id
Srstudio
Company is not responding in any ways.
Please help to get my refund.

Please help,
br...
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V
Vishu Popat
Mar 6, 2019
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no response from customer care

Address: Ahmedabad, Gujarat, 380060

My net connection is down since last 5 days. Trying to call customer care number [protected] since then, but never gets connected and keeps in queue. After 4 minutes it disconnects automatically. Have lodged complain online, however, there is no response. There are no other means to contact customer support. Therefore, i am suffering a lot without net connectivity.

Kindly help in resolving this matter so that net connectivity...
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S
sanket4990
Mar 6, 2019
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not connected internet last 3 month

Address: S.G Highway, 380013

I have taken a plan for 18 months with unlimited access. Since last 3 days there is no availability of internet connection. Company has removed its one of the customer care number while on other number it always shows waiting. I have logged in compliant on company's website with my customer id
sanket4990
Company is not responding in any ways.
Please help to get my refund.
cant pick call spidigo agent jayesh.br...
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M
Minal Pitroda
Mar 6, 2019
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pathetic broadband connection

Address: Ahmedabad, Gujarat, 380005

Our internet connection is lost since last two days. I have been trying to reach out to the given number of customer care "[protected]" & "[protected]". The earlier one is switched off and the later doesn't exist. (Source: http://customer-carenumber.com/broadband/spidigo-customer-care/) this is has happened before as well. Spidigo guys always keep changing there customer care number and often it is unreachable. If you are lucky and your call...
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R
Rushi Jivani
Mar 5, 2019
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I am not able to get hang on customer care.

Address: SP Ring Road, BOPAL, Ahmedabad, Gujarat, 380058

I am using spidigo since 5 years but since last 6 months came as nightmare to me. Customer service is beyond worst. Trying to call customer service since last 3 months and i am not able to talk to any of their representative due to their poor after sales services. This is by far worst of all internet service provider in ahmedabad. Few weeks back spidigo changed my password on its own and about the internet service it is not working as they...
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B
bhavik.patel1985
Mar 5, 2019
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spidigo is not working since last 3 days

I have taken a plan for 18 months in oct '2018 with unlimited access. Since last 3 days there is no availability of internet connection. Company has removed its one of the customer care number while on other number it always shows waiting. I have logged in compliant on company's website with my customer id
I. E. B. N. Patel
Company is not responding in any ways.
Please help to get my refund.

Please help,...
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C
[email protected]
from Ahmedabad, Gujarat
Mar 5, 2019
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service support and no customer care

Address: Ahmedabad, Gujarat

My spidigo boardband service customer id : chiragpatel90

I have taken 12 month 50mbps unlimited plan starting from 01.09.2018. Internet has stopped working from 11th jan’19 and i have been trying to reach on customer care number from last one month. When we call on customer care number[protected] it keeps you under waiting for hours. Even if long waiting reaches to queue of 1 or 2 phone gets disconnected.

Spidigo...
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S
Sam0603
from Mumbai, Maharashtra
Mar 5, 2019
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customer service is terrible.

I have invested around 5k for the broadband service but the internet service remains shut majorly. On top of this they do not provide customer support.
Their customer support number do not work. We feel helpless and money is wasted.
I am fed up of calling them and taking follow up every day.
Since last 3 days they not responding to any calls or messages.
I want my refund now and want to discontinue their service...
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K
krishna kshatriya
Mar 5, 2019
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internet complaint

Address: 380008

Respected sir,

My id is vijaysingh07 and connection is from maninagar east, ahmedabad, gujarat.

I am writing to express my dissatisfaction with the internet connection provided by your company. My internet isn't working. I have called at your complaint number "[protected]" for atleast 25 times to complaint for no internet connection, not even once anyone have received my call, i was in queue for with 20+ waiting...
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J
Jigs857
Mar 5, 2019
Resolved
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Resolved

internet is disconnected

Address: 17, Jaldeep 4, Aarohi club road, OPP. Kabir enclave, Ghuma, Ahmedabad, Gujarat, 380058

My internet is not working since one month. I have called spidigo customer care 30 times but no one answers. H. O. Of the company in ahmedabad has been closed without any further address. All the other numbers of manager of company are switched off. I have tried to contact service personnel of spidigo, and he informed that salary of the staff is also not paid by the company. Either company has been shut off or it does not want to serve its...
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R
rajbondesh
Mar 5, 2019
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internet connectivity problem

Address: 380013

I have no internet connectivity and customer care doesn't respond.
I have no option left. This problem is becoming a nuisance. I have tried to call customer care for many times, but always same no responce. And if somehow internet is started running again, then after 2-3 days same problem occurs again. And customer care service is the worst. Plz resovlve this...
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