Spykar — Urgent Complaint: Inadequate Refund Process for Order SPY38743

Address: Lotus Corporate Park, 19th Floor, F wing, Ram Mandir Lane, Jai Coach Junction, Off Western Express Highway, Goregaon (East), Mumbai-400063.

Website: spykar.com

I am writing to express my deep frustration and disappointment regarding the mishandling of my return request for two pairs of jeans I purchased from your official e-commerce website on August 24th, 2023. My order number is SPY38743. The items, Spykar Men Light Blue Cotton Stretch Regular Fit Narrow Length Clean Look Mid Rise Jeans-(Rover) and Spykar Men Carbon Black Cotton Stretch Comfort Fit Straight Length Clean Look Mid Rise Jeans, were delivered on August 30th, 2023.

I promptly initiated a return/exchange request for both pairs due to faulty fitting as soon as I received the items. However, the entire process has been marred by inadequate information, lack of communication, and partial refund, leaving me utterly dissatisfied with the service provided by Spykar.

My main points of concern are:

1. Delayed Pickup: The pickup for the return was conducted a month after the initial request, causing unnecessary delays and inconvenience.

2. Partial Refund with No Explanation: On September 25th, 2023, I received an email informing me of a partial refund of Rs. 1, 934 out of the total paid amount of Rs. 3, 432. However, there was no explanation provided for the non-refund of the second pair of jeans, Spykar Men Carbon Black Cotton Stretch Comfort Fit Straight Length Clean Look Mid Rise Jeans. The product was collected from me, yet no refund was processed for it.

3. Lack of Communication and Contact Information: There is no contact number provided on your website or any other means to directly contact your customer service team. Additionally, I have previously emailed my complaint, but no reply has been received.

This experience has been incredibly frustrating and disheartening. As a loyal customer of Spykar, I am deeply disappointed by the lack of professionalism and customer care exhibited in this situation. I expected a seamless process and clear communication, which unfortunately has not been the case.

I urgently request the following actions to be taken:

1. Immediate and Full Refund: I demand an immediate and full refund of the remaining amount for the second pair of jeans, as well as an explanation for the partial refund.

2. Improved Communication: Please ensure timely and transparent communication regarding the status of my refund.

3. Enhanced Customer Support: Provide a contact number where I can directly reach your customer service team to discuss and resolve this issue.

I trust that you will treat this matter with the urgency and importance it deserves. Such service discrepancies are unexpected from a reputed brand like Spykar. I urge you to rectify this situation promptly and uphold the brand's reputation for quality and customer satisfaction.

Thank you for your immediate attention to this matter. I look forward to a swift resolution and a satisfactory explanation for this unfortunate incident.

Sincerely,

Dr Animesh Mohan