Sride — Payment not initiated/recieved

Address: G33M+8VV, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022
Website: sride.co

I am a car owner and using this app for more than 4yrs….i have around Rs 2000/- in my sRide wallet. I am trying to transfer the amount to my bank/paytm using the feature given in the app but since last year made many attempts but no money is been deposited...
Notified the support people and they said it would take around 1 week…but its more than 2 years now and even i have verified my organisation in the app but still no money has been deposited into my account.
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    G33M+8VV, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022
    India
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