[Resolved] State Bank Of India [SBI] — sbi involving in fraud (sell personal info to 3rd party) and then claiming to me to reply the dues!! 1

Arsina

from Rajkot, Gujarat

May 30, 2018

Address: Vadodara, Gujarat, 390010

I have been offered sbi platinum cc and after the 1st bill payment i got a call from [protected], stating that they are from sbi dept, having all my 16 digit card no, dob, my 1st bill payment amount & dt for payment, my billing address n so on. They said that my 3000 gift voucher which i was about to get with this card would be dispatched for that they need my approval. Through this i was robbed 47000, i blcoked my card within 1 hr, and vey next day i visited sbi cc main office and cyber crime office with all the proofs and details. I even send emails, tweeted, sent hard copies to the main branch in haryana, completed all the legal procedures.in spite of all the proofs, sbi is claiming the fraud amount from me. My request was not accepted and they denied to help me out. If is is my mistake then ho w did they know all my personal info. On top of that when i contacted customer care executive, he said that our (Sbi) data base was hacked so it is not our (Sbi) fault. Please contact sbi branch.

No one is ready to take the call nor help me out from all the mess. This is adversely affected my cibil score and now i am been sent to the defaulter list. Till date i have never ever failed to pay my installments or dues, but due to this fraud, i am getting harassment calls from sbi.

Try to resolve my issue, its has been nearly a year and still no satisfactory resolution from your end.

Re: [interaction id:1-[protected]] re: transaction dispute[protected]

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Jul 1, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

State Bank of India [SBI] Customer Care's response Dear Arsina, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.

May 31, 2018

Updated by Arsina I have already mailed all the details n shared the reference number too. Please check with ur internal Dept and plz find the resolution asap. The attachment that I have attached have all the info and th reference id that I provided have all the things as well. Would request u to contact me asap and resolve.

Jun 04, 2018

Updated by Arsina I am waiting for your revert. Still there is not response from your end.
refer this numbers:
Re: [interaction id:1-[protected]] re: transaction dispute[protected]

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Comments

harlal5537@gmail.com

from Jaipur, Rajasthan

May 31, 2018

My card is blocked active please now

kashyaprai

from Kanpur, Uttar Pradesh

May 31, 2018

Sir

today i go bank ( p.road 01151) for cass deposite but in the bank only three person work no other person is presence .no of customer is increase but only one person lalit jee deposite cass and his computer is not working .so deposite
time is increase .its problem comes many time

Arsina

from Rajkot, Gujarat

May 31, 2018

I have already mailed all the details n shared the reference number too. Please check with ur internal Dept and plz find the resolution asap. The attachment that I have attached have all the info and th reference id that I provided have all the things as well. Would request u to contact me asap and resolve.