Symtten — Trail order has not been delivered from last one month

To all the people associated with symtten, if someone is ordering something then this should be first priority of your company to deliver their parcel i[censored] can't deliver then plz refund the money, it's has been a month ago when I placed an order didn't recieve my parcel didint get my refund and even didn't get the tracking details of my parcel .
What kind of fraud is this it's very shameful for the symtten.
Please try to solve the queries of your customers on the first priority. My order I'd is #4996831
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