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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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23%
Complaints
78
Pending
0
Resolved
18
+91 41 3450 0095
+91 44 2463 1500
No:94, TVH Beliciaa Towers,10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai City Corporation, India - 600028
We regret for the inconvenience caused to you.
We apologize for the unpleasant experience you had. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com
Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com
We would like to inform that while making the payment by selecting the credit card option the auto-renewal option will be enabled by default and the profile will be renewed with the same package and amount. Also we provide an option where you can “Uncheck” the same while making the payment.
Also, we had also provided an option as “Membership Details” in the “My Home” page to switch OFF the Auto renewal facility. Since this facility was not switched off, it has been renewed automatically.
Further, we do send mail alerts 3 times (before - 1 month, 7 days, 24 hours) before the renewal of the profile to turn off the auto renewal.
Further more, we have mentioned this information in our Terms and conditions, which you have agreed to accept while registering the profile.
We value your association with Bharatmatrimony.com
Regards,
Team Customer Care
Bharatmatrimony.com