[Resolved]  Tamil Matrimony — wrong combo pack activated to me instead of what I asked

Address: 641024

Laast month end viz., july i registered for my son, since then there numerous calls from retail for making payment n becoming paid member. Accordingly on 1st aug there was a call from retail and i said i need tamilmatrimiony & iyermatrimony combo with offer. The representative asked me to go for sixmonth pack instead of three months pack which is economical. As per his advice i paid rs.8900 immediately online before making payment i was assured that tamilmatrimony & iyermatrimony combo will be activated as paid member. To my surprise i got a receipt for my payment as tamilmatrimony & brahmin matrimony combo has been activated. Immediately i called the same representative and said the mistake he said there is some technical issue n soon will correct. Since then ie., 1st august 2019 i continously contacting the same represemntative for which i was given an answer that it will be done. From 6th august he is not at all attending the phone. Till now i write this compalaint it has not been corrected. This is the sate of tamilmatrimony. The representative does not even have courtesy to attend the call. Because i have paid the amount and he is getting the commission on it he simply vanished from the scene. Very very worst service of tamilmatrimony. I advise all pls be cautious while making payment.
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Aug 7, 2021
Complaint marked as Resolved 
Tamil Matrimony customer support has been notified about the posted complaint.
 
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Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com. An executive from the customer service team will contact you to fully understand your concerns.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com

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