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Tata Sky — installation of tata sky package

I have ordered for a tata sky package on 21.09.2020, and booked a slot between 9am to 12pm of 22.09.2020. My subscriber id is [protected]. Today ar about 11:30am a technician told my by phone, that, within one hour the system will be installed. His mobile no. Is [protected]. But, till now, none have come to my doorstep.
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Tata Sky customer support has been notified about the posted complaint.
Sep 23, 2020
Updated by bons Till now, nothing has been solved.
 
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    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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