[Resolved] Tata Sky — non refund of online failed transaction

[Resolved] Tata Sky — non refund of online failed transaction

A AtShar Nov 24, 2019

Date of incident:23-nov-2019 Description: Tried to book tata sky subscription online via http://tatasky.com.After filling in required details and paying the amount, transaction failed for some reason and My account was debited. Tried reaching for tata sky help via mails and calls but nothing worked so far. Attached online banking transaction screenshot. Desired resolution: Either refund or delivery of product +0 photos Was this information helpful? No (0) Yes (0)
Jan 5, 2020 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Nov 25, 2019 Tata Sky Customer Care's response Hi, that's not how it should have been! Kindly share your contact number provided at the time of registration so that we can look into this better.
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AtShar

Nov 25, 2019

Hi,

Thank you for your reply.I followed the below steps:
1. Go to website www.tatasky.com
2. From "Order" menu, go to "Get new connection"
3. After that I selected for "Tata Sky HD" and then "HD Hindi Lite" on next page.
4. After that entered name, phone number and mail id.
5. Entered address and proceeded for payment.
6. On the payment page, chose net-banking and made payment.
7. Tata Sky page shows error.

The phone number used for the booking was [protected].

I will suggest you to consult with the team maintaining the website. They must be having required information of the transaction.

Thanks