Toyota Complaints & Reviews

I would like to inform you that I bought my car, Toyota Etios one and a half years ago from a showroom located in Kanpur and after that I came to know about what a piece of it is.My first problem arose after 6 months when I experienced damages on the lower body of my car then I came to knew that Toyota had made a mistake and not covered the lower body of the car by a plate of metal then they changed it free of cost.After 1 year, This car start facing problem with starting n engine knocking and Now in just one and a half year The car clutch is gone. Your legal service showrooms doesn't even treat properly, I filed a complaint about the experiences which I had faced before but nobody cares.The spare parts of the car is too expensive I mean, If a car goes for service it will cost around more then 5k+ every time.What about your company policies and ethics this is a serious issue. I would like to raise some important points here: 1) If the company knew that this car had too many problems during manufacturing why they fooled so many customers. 2) Please take a lesson from the General Motors who recently has announced a new recall of more than 1.3m vehicles due to an electronic power steering threat which "could increase the risk of a crash". If they can realised it so early. How much time Toyota will take to realised their mistake For Etios. Now I want to know that how the company is going to take action against my complaint. I want the full compensation for this pain which is caused by your car. It already consumed too much of my money and my precious time and energy. At the end, I would like to say that please take my complaint seriously and do something regarding my problem and please do not fool anybody like this. Now I am awaiting a response from your side. Om Prakash Bajpai +91-[protected] Kanpur (U.P), India

I was told by the Toyota dealers to get my rental agreement registered to get my new car registered. This was told to me when my bank payment was transferred and I was about to make the final payment.
This led to unnecessary hustle as I had to intimate the owner and pay 4000 to the lawyer to get my rental agreement registered.

The major problem starts when I go to the registration office in the time assigned to me.( I had to literally roam for 8 hours in my office time to get this appointment fixed).I was made to wait from 4-6pm, and I was the last person in line at 6:02 in the office(Pune-Mega centre) and the government official refuses to stamp our document as the time has crossed 6.
There were system slowdown many a times when I was waiting in the queque which led to this situation. My question to the government- Can't you fix your system before making people stand in line? Can't you make your government employees work 5 minutues extra to serve your customers?
My question to Toyota- Can't you intimtae your customers the entire process in advance so that customers make

Dear Sir/Madam Dear Sir/Madam This is in reference to a Second Hand Car (Car No - DL6CJ 3015) which we bought in August'13 from Toyota Trust - Moti Nagar, New Delhi. Its been more than 6 months now and we have not received the RC transferred to my Father In Law name "Mr Yash Paul Maini". We have been told that the original owner is on bed rest but have been told since then that next 7-10 days we will get the same but almost 6 months have passed now. We never expected such pathetic post sales service from a brand like Toyota Trust. We doubt that this car is stolen car and that is the reason they are not able to give us the documents. Please assist us in getting this sorted out. Please contact me (Suchit Huria - [protected]) or my Brother In Law (Sushant Maini - [protected]) immediately. Regards Suchit Huria

This is to inform you that my car (Toyota - Innova - vx), met with an accident on 30th Nov 2013. Since then it is parked at Grand Toyota, Meerut and the deale is now asking around 52 k as parking charge. As this was a Total loss case. Though either dealer or Insurance company should bare the so called charge. This is really shameful on toyota's Part and I am feeling mentally harassed. I am feeling to take the same with consumer court. Car details - DL 7CG 8562 Name - Gaurav Sharma City - Meerut Dealer - Grand Toyota

Cable subassy spiral-part no.A-84306-0k051 for rs.11386.57 & mtr pumpasy w/sh
Was part no.A85330-od100 for rs.5345.81 charged vide invoice no.Tax14-00211
Cash dated 04.01.2014 ungenuinely.My horn was not blowing & rear wiper was
Not operating & this was diagnosed while our previous service but the
Attendant said that it would be attended in next service as it will take more
Time.When i visited on 04.01.2014 for service, they told that warranty has
Expired, so the job will be charged.I am unable to understand why so
Costly parts becomes defective after completion of 3 years warranty period
Where we have no fault.These are internal parts and no wear/tear involves.This
Type of behaviour pinches and i will like to sell the vehicle, if not attended
Properly & will tell my friends & relatives not to take such vehicle
Which becomes vary expensive after warranty period & no cooperation
Rendedred by the company/dealer.My customer id is:[protected] aditya jain.Please
Refund me the amount charged ungenuinely as above, as i have no fault in this
Case & you should adjust this type of repair, marginally near to
Expiry of warranty period & where the complaint was lodged within warranty
Period but not attended in time.My(Mobile)-[protected], [protected]

Sir/Madam, I had purchased INNOVA vx/7 seater on May 18th 2012 (Purchase Invoice and RC attached). I am single owner and have driven appx 22, 000 kms till now. The vehicle has been used only for domestic purpose and has been handled gently. I have been driving since 40 years and have never come across the issue this vehicle is giving me. The vehicle had a damaged clutch plate after having driven 10, 000 kms. We immediately took it...

I purchased my car in october 2011 and i was satisfied with the over all performance of the car except one thing related to quality of seats that toyota is providing is extremely poor. My back seat locks came out in couple of months and i kept on running the vehicle either using glue or kept on adjusting the seat as it is pretty costly rs. 7500 for a piece of form with two plastic hooks that attach the seat in the body of the car. I finally...

These are the pics of fortuner that sell by castle toyota jalandhar
Factory not fitted radiator fan pic shows.Even dealer not checked that they
Sell fortuner without radiator fan
Tommarrow i show this company negelency in press conference held in
Jalandhar press club held at 3pm.
Ashok kumar
[protected]

I (chetan shah) had sent my car for a service at lakozy toyota, Malad (w) twice in a last week for the same problem which they didn't short out. The problem was fixing the screws(bolts) only which i get it done from outside. It was making too noisy which didn't short out twice by lakozy Toyota Malad(w) service centre.I had sent my driver over there but they used bad approch to my driver. My car is still over there and my car no. is MH02 BD 7920 I m totally unsatisfied with work done by them. I had paid full payment. Kindly look into the matter which spoils toyota's reputation. kindly get back to me regarding the same. Eagerly waiting for your prompt reply.

Toyota Kirloskar Motor Pvt. Ltd. (TKM) is a subsidiary of Toyota Motor Corporation -a Japanese car manufacturing giant with manufacturing facility in 52 countries and products sold in 170 countries. Toyota is one of the world's leading auto manufactures, offering a wide range of passenger car models. In India, plans are on the anvil to build a second plant at TKM, Bangalore site, at an outlay of Rs. 1, 400 crores. With this production expansion, TKM will become India's leading auto player. Mr. /Ms. (Candidate) Toyota Kirloskar Motors Pvt. Ltd. Address: Floor 3, 5. Madras Bank Road, No:24, ML Subbaraju Rd, Shanthala Nagar, Ashok Nagar, Bangalore, Karnataka 560001 Company Website:-Click Here Date: January 27, 2014 Interview Place:-Bangalore. Contact No: -+91-[protected] Subject: Job Interview Call Letter Your code number – TKMPL-081.You are in group one. We referred your job application in naukri.com. You are advised to appear for a Preliminary Written Test followed by interview on January 13, 2014 at the above mentioned address. Total 48 candidates have been short-listed, Post vacant - 39, Experience: 0 to 10 Years Departments – Electronics, Mechanical, IT-Software/Hardware Administration, Production Sales, Human Resource, Accounts, Hardware Networking, Quality Control, Purchase, Product Vehicle Engineering, Electrical and according to your resume you have been selected into the company. Job Location: New Delhi, Pune, Bangalore, Chandigarh, Mumbai and other locations in India. Please note that: “This is an interview call for the job applied. It does not guarantee employment with us. It depends on the candidate, how the candidate performs in an interview. The TA / DA will be provided to the candidates who are appearing for the test to be conducted by the company. Prior to that, the candidate have to deposit the interview security bond (9, 925/-) into the company HR A/C and the candidate have to deposit the interview security amount into the (PNB BANK) and the A/C number will be provided by Mr. Prakash Harti to the candidate. This amount is totally refundable on interview date, and the last date for depositing the amount is Tomorrow. Before 02:00 p.m. sharp. (1)Bring this letter with you on the above mentioned date and time of the interview and HR test. (2)Bring photocopies and originals of your academic and other credentials along with a recent passport size photographs. (3)Please bring black ballpoint pen and pencil along; however, use of calculator is prohibited. (4)After depositing the interview security bond, the candidate has to send the bank deposit slip, ID proof and one passport size photo graph scan copy to give ID. Note:-Send your latest resume immediately to ([protected]@toyotabharat.org.in). Please do not hesitate to contact undersigned if you have any queries. With best wishes, (Mr. Prakash Harti) HR & Admin Toyota Kirloskar Motors Pvt. Ltd. Contact number: -+91-[protected]

I brought a car (Chevy Optra 2005 Model) from u -trust near electronic city (Bomanalli), I have been told by u-trust that car is in perfect condition and they have personally verified for all mechanical parts. I was quite happy to buy the car from a well known brand. I was going to Hyderabad from Bangalore with my family, we were 150 Kms far from hyderabad and suddenly I noticed that temperature meter gone on H and car got heated suddenly. I did wait for 1 hour and refilled the coolant, but after some time car got completely break down and even it was not getting started. I was with my wife and 3 year old kid and got stuck on highway where I hardly could see trucks and buses passing us. that was worst moment as I was unable to get any immediate help. finally some of my friends came from hyderabad on Innova and pulled my car to hyderabad then I had checked with showroom (Orange Motors), I got SHOCKED to see the estimate, it was 70+ K. 70K is a huge amount for one month old car and that too after complete check by u-trust experts. I checked for alternate options as 70-80K is huge amount and I cant afford that huge amount. New Mars motors is well known in hyderabad and I given my car there for repair, paid 32000 for repair apart from this changed the ECM as well for 18K. Total 50K paid, I contacted with u-trust as well but they just made excuses and nothing got done. Just imagine the situation, dead car on highway without any help and moreover 50K paid for just one month old car.. I would never ever recommend u-trust to anyone, If you dont want to waste your time and hard earned money, DO NOT GO TO U-TRUST. they should be renamed DONT-TRUST.

Dear Sir, Ref:vehicle No:TN72/AZ/6364 SERVICE AT TIRUNELVELI ARC Dealer . AC not functioned properly for the past one month in our innovo car .When reported they changed AC Air filter firstly but the problem not sorted out.Next time after our reporting they changed gas and some parts and charged Rs.9000/-.Still the problem exists in our car and affects our travelling everytime .Having somuch man power and mechinery power how can they not able to findout the problem. we purchased the car 41/2 years back this is the first time the dealer makes harms to the consumer like us.The car is under smile scheme .This is also the first time they charged the above huge amount. Kindly take steps to rectify the AC problem immediately . Regards, S.N.Thangadurai Valliyoor Tirunelveli (Dt)

I had sent my car for service to one of your service centers on June 12th, 2013. After few days, one of the tyre got punctured and that is when we realized that one of the tyres have been changed by your company. The other tyres on the car are in good condition except one that is worn out. I wonder how. We have tried contacting the center multiple times and have been informed that they are researching on the issue. I wonder how long does the research take???? We contacted Rajbir from Ambala service station and all in vein. Rgds, Aarzoo Kapoor Contact: [protected] Reg No – DL9CAE0468

I would like to express my disbelief and discontent towards the most premium and well recognized SUV in the country, Toyota Fortuner.

I have been driving a Toyota Fortuner with regn no. UP16AL 5293 for the last 12 months and have done 9100 kilometers till date. Last week during a local journey in Delhi city one of the tyres of this macho SUV (front tyre on navigator side, DUNLOP made in Japan) burst while parking at almost zero speed of the vehicle. This has come to me as a shock because I thought I had bought a SUV which was being sold as the best off roader with the capability to conquer all type of roads, mountain terrains, hills, etc.

I went to Toyota authorized dealer M/s Espirit Toyota in Noida and asked them to log a complaint for a sub standard tyre provided to me with this premium SUV by Toyota. After 3 days, the dealership team has coldly informed me that they can’t do anything in this regard as the Toyota Quality policy does not cover such incidents. The cost of replacement is Rs 23, 500 for a similar DUNLOP brand tyre.

I would like to ask the Toyota Management team the following questions as a customer who has paid premium and waited for a few months to take delivery of this vehicle: -
 -What is the quality control deployed at manufacturing stage that these cars pass that even the smallest stones on the roads can harm the tyre and to the extent that the tyre bursts?
 -Who is responsible for the likely loss to life in case such an incident happens when a SUV (which is generally driven at high speeds by most users) tyre bursts?
 -Why is Toyota not highlighting such facts to users that the tyres can’t withstand even the local stones on the roads and the drivers must drive slow down when they see stones on road?

I would like to hear from Toyota on the issues raised by you in a few days before I raise this issue in the consumer forum or in the media….Waiting very eagerly for your response.

Sanjeev Arora

I have purchased Toyota Innova from M/S Anamali Toyota, Coimbatore. Regn No: TN 38 AZ 8080. I have been regularly serving it & maintaining it well. Now it has run 40000/ KMs. During my service on 05/11/2013, I was told by the company service manager Mr.Rajasekaran, Mobile NO:[protected], that a LIFE SAVING DEVICE (air bag) is not functional in my car. Which is most important for the additional money I have invested in my car. He claims that a spiral cable in the car has got disconnected, hence it is not operational. It can happen at any time. As per the terms of company, the life saving device should not fail until it is operated at any time during any mishap. While I explained this to him (being a responsible person representing Anaamalais Toyota), he circastically commented, that " EVEN IT YOU WEAR A HELMET IT could end up fatal". If this be the truth with AIR BAG also in Toyota Innova car, What is the necessity to charge me more and claim its superiority in Market. Is the company using inferior quality or Annamalai Toyota is not having Trained mechanic. I NEED THE DEVICE SHOULD BE REPLACED IMMEDIATELY AT YOUR COST. I have left my car with M/S Anamali Toyota, Coimbatore on 05/11/2013. Till today I have not heard any response from M/S Anamali Toyota, Coimbatore. I had spent 12.5 lakhs on this car. Is this the response I get from the dealer for Toyota, i.e M/S Anamalis Toyota, Coimbatore. Who will compensate me the loss, mental agony and the time spent upon the issue. Kindly give me a solution. Thanking you,

Hi,

I would like to inform you all about the Unethical Selling from the Sales Team o[censored]Trust.

I bought a Honda Civic 2006 Model Barring Number KA 51 M 8006 for 5 Lacs in Bangalore, Bommanahalli. They have sold the car stating the car been checked thourghly & in Excellent Condition.

The next day we found that there is an Issue with regards to the rear Suspension. The car been taken to Popular...

dear Sir/Madam, we purchased ETIOS/TOYOTA ETIOS VD (M)/1364 which chassis No.: MBJB4ZBTX00061082 and Engine No.: IND1331598, Fuel type: DIESEL, Invoice No: RSM/JPR/2013-14/10/ET-439/781 Dated 24.10.2013 Our Complain is regarding features with this model, at the time when we were viewing the differences in various models. Now we received the vehicle without Audio Control Steering feature for which we paid more than base model. we are completely disappointed with this reputed company, and its look like a fraud. we filed our complain also to customer care of company on 28/10/2013. their sales person just told us differences between VD and VDSP Model in only extra air bag and they told all features are same in both models, but when we take delivery from their office, i offered to my elder uncle first drive of the vehicle as usual in our indian culture, till that time i didn't saw nothing interior of the car. but when i got chance to drive the vehicle, there was no Audio control in steering, immediately called to the sales person, they told me to come their office on next day. Now they are saying that the feature you want comes only in VDSP, then i straightly told them why they didn't cleared this at the time of booking. there was just a few difference in price between VD and VDSP i.e. INR 40, 000.00 only. I told them that why they did't clear this at the time of booking as i could pay more 40000.00. Now it is more than 48 hrs. after filing the complain, they are only saying that they have only one answer and that is sorry. I am very disappointed, because due to lack of knowledge of their sales person, I am suffering the problem, which i don't deserve. Even I offered them now 40000.00 more to get the top end model, but it seems that they are are not taking seriously this. hope you will understand my issue. I dont have any proof regarding this matter, except that sales person agree and admit her mistake verbally only. On Purchase I ordered them VD and they issued VD model. on papers they are on strong side. if you require any other documents please let me know, i will provide all the documents. and if there is an option of call history then i would be on stronger side. Please help

Dear Sir, i purchased my car innova gx on 17th sept 2013 and for which my first servicing was done on 29 oct 2013. It was surprize to see the service class for a reputed company which i observed nowhere following the company guidelines. a big hoarding regarding washing procedure is exhibiting do's and don'ts at the workshop, Ranchi but non of those instruction was being followed. DR. VIVEK KUMAR SINHA [protected] [protected]

the service center executive of lakozy toyota ur untrained and they cant resolve the customer problem and misguiding the customer and wasting time and money of customer and pls dont buy car from toyota lakozy mumbai as i hope they ur selling reject defect cars as in 1000 kms my new innova engine making noice like tractor poor pickup poor brakes of which 3 times i survied from the accident to be happened by taking my car in other directionthe doors smaking sound like passenger train so guys dont go for toyota brand go for some other brand and i[censored]r with toyota brand make ur car service at maduban toyota kurla they give good service to customer after sales

I have purchased ETIOS VD (MH-12 HZ 9425) on[protected] from M/s. Sharayu Toyota, around 8000 km I've found the front both tyres wearing out unevenly on the outer side. I've taken the vehicle to M/s. Sharayu Toyota, Pune, with the said complaint; they checked the vehicle and found some defects, repaired and returned the car back saying the problem is resolved. Again after 14000 km same problem arises, taken the car back to M/s. Sharayu Toyota, Pune, then they took the problem seriously and called a Toyota engineer from the plant (as told to me), to solve the problem, they together did many things and as ended up by saying that the problem is finally resolved, gave a tyre replacement on 18127 KM,[protected]. Again around 36000 km I've observed same problem again in front tyres worn out completely on the outer side. I’ve taken the car to M/s. Sharayu Toyota, Pune, they firstly ended up saying that the tyre life is over and I should change the tyres, I tried to explain them my concern that the tyres are wearing more on the outer side as compared to the inner side, but the call was un fortunately neglected. Then I called Toyota customer care with the problem (complaint # TCM[protected]). M/s. Sharayu Toyota, Pune called me back saying they got some instructions from Toyota Motors, they took the car did something, took the readings of all 4 tyres and asked me to come back after 1000 km for further investigation, I turned up again for inspection. M/s. Sharayu Toyota, Pune again ended up saying there is no uneven wear of the tyres and the wear pattern is normal and perfectly ok (please see attached photo). As per their finding there is not even a 0.10 mm wear before and after 1000 km, which is simply impossible. Please find attached Photo of the tyre, is it a normal wear out? I’ve called TOYOTA customer care numerous times and even have send e-mails so many times, even after 3 reminders, unfortunately no body turned up with any solution to resolve my concern. The same type of wear pattern was at[protected] km.

I feel very disappointed with this interaction and the kind of negative responses from TOYOTA's end.