Travolook — Refund not received

Address: 445, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website: www.travolook.in

I tried to book flight from Travolook and amount deducted but booking get cancelled. I also received call from this company that I will receive my refund within 6 days. I sent many mails and also called but received no response from their side. Kindly take strict action against them so that they refund my amount asap. The required details has been attached below.
(Your Booking is Cancelled with travolook.in :REF[protected] )
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25 Comments

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I have the same issue, I booked a ticket on 14 June 2021 and within half an hour got a phone call to say the airline has cancelled the ticket and I should expect the refund in 10 working days.

I have sent several emails and made calls and they keep saying the payment is getting delayed and they can add the amount to the wallet. I do not know when I’ll travel again and I need to pay my credit card bill.

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SKrishnavardhan's reply, Jan 12, 2022
Ultimately got refund after 1 and half month.I had to register complaint against them on national consumer helpline app...Then only they budged..
Still waiting on refund these people are not understanding the pain a man go through to earn the money which these people are not returning. It’s a request to Indian government to look into this and get them closed

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I have booked ticket with Travolook with reference REF[protected] on 15th Nov. The booking was canceled by Travolook saying ' booking is canceled due to fare expiration'. The company is not refunding money.

Not sure what should I do? Should I file a police complaint?
SKrishnavardhan's reply, Jan 12, 2022
Ultimately got refund after 1 and half month.I had to register complaint against them on national consumer helpline app...Then only they budged..
Ravi1192's reply, Jan 14, 2022
I've raised a complaint too on 04.01.2022! It's been more than 10 days since I heard from them that they are initiating refund but haven't received the money yet. Anything you can suggest, that I should do?
I have a similar story to share. Booked ticket on 26.11.2021. In 1st attempt booking was unsuccessful due to technical reasons but the money was deducted from my account. Got a call + email mentioning the failure and the operator asked to book a fresh ticket, further adding that the initial amount will be refunded within 7 days.
So far, it has been more than a month of follow-ups but I've not got my refund back.
Further details with respect to booking are available in the image attached.

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https://www.consumercomplaints.in/travolook-refund-pending-from-2-months-c326418...
Facing the same issue. Waiting from 6 months.

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    Travolook Address
    836, 2nd floor, Udyog Vihar Phase V, Sector 19 , Gurugram, Haryana 122008, India
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