I purchased ntorq in solar tvs on 15th oct 2019. During 4th service i found a crack in rear tyre and i reported same to service manager. He replied it is stone damage to tyre or could be cut due to some metal object.
Since i had to no clue how it happened i accepted and moved further. Vehicle was done near 10000 kms.
Later during 13000kms i found those cuts developed in all the groves of rear tyre. When asked during service they replied this is because i drove with less air. This i did not agree because every time i fill fuel i check the air pressure. I fought with them and later they assured this will create any further damage or air leak.
It was 17000 kms when i noticed that cuts got severe with both front and rear and air started leaking very slowly... When contacted showroom saying that this quality issue of tyre because cuts are developed in every groove of tyre which clearly indicates that it is poor built quality. They say vehicle is out ot warranty. I had fought with them finally they say contact tvs. Now i have to replace both the tyres as it not safe to drive anymore
My vehicle is just 1.5yrs old with chassis no
Md626ag71j2la3556
Now i'm scared to replace again with tvs tyres and i dont trust any more. Planning to go for michelin.
I have attached photos
If your value your customer i need replacement of tyres
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