[Resolved]  TVS Tyres — TVS Rear Tyre - 150/60/R17

I purchared TVS 150/60/R17 tyre for
my Dominar I purchared TVS 150/60/R17 tyre for
my Dominar 400 from shop Shyam Enterprises, Khatipura, Sirsi Road, Jaipur on 18 march 2021. On 25 July 2022, tyre got flat initially i thought it is a puncture but when i check with the puncture mechanic, he shows me there is leakage of air from the bike side rim. Then i went to nearest ceat showroom for tyre check and fittings he told me there is a side crack and cut in the tyre which is not curable. Today when i go to Shyam enterprise shop from where i buy the product, he told me very rudely you are lying it is not possible. This is how you deal with customers? TVS promised 3 years of manufacturing guarantee and cuts and shop onwer refused to check any thing. Shop owners just want to sell their products after wards customer go to hell philosophy is there i think. There is no single puncture in the rear tyre after purchase. As per shop owner i am lying if there is no puncture in tyre everything is going good previously then why i should lye for just new tyre. I will definitely raise complain against the shop owner in the consumer court. I just want to add to TVS this is how you made tyre for the heavy bikes? Just cut after 1 year of the tyre. As per tyre date 10/19 is the manufacturing date that is still under 3 years. In 2021 shop owner sold me 2 years old tyre. Please resolve my query and i will raise complaint in the all complaint authority whichever apply because if we pay for the tyre and tyre got damaged after 1 year so there is no sense. Never ever buy TVS product in the future again. from shop Shyam Enterprises, Khatipura, Sirsi Road, Jaipur on 18 march 2021. On 25 July 2022, tyre got flat initially i thought it is a puncture but when i check with the puncture mechanic, he shows me there is leakage of air from the bike side rim. Then i went to nearest ceat showroom for tyre check and fittings he told me there is a side crack and cut in the tyre which is not curable. Today when i go to Shyam enterprise shop from where i buy the product, he told me very rudely you are lying it is not possible. This is how you deal with customers? TVS promised 3 years of manufacturing guarantee and cuts and shop onwer refused to check any thing. Shop owners just want to sell their products after wards customer go to hell philosophy is there i think. There is no single puncture in the rear tyre after purchase. As per shop owner i am lying if there is no puncture in tyre everything is going good previously then why i should lye for just new tyre. I will definitely raise complain against the shop owner in the consumer court. I just want to add to TVS this is how you made tyre for the heavy bikes? Just cut after 1 year of the tyre. As per tyre date 10/19 is the manufacturing date that is still under 3 years. In 2021 shop owner sold me 2 years old tyre. Please resolve my query and i will raise complaint in the all complaint authority whichever apply because if we pay for the tyre and tyre got damaged after 1 year so there is no sense. Never ever buy TVS product in the future again.
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Jul 30, 2022
Complaint marked as Resolved 
Hello Team, My complaint has been resolved. Mr Mudit from TVS helped & assisted me and replaced the defective tyre with new TVS radial tyre. Mr Mudit helped me thought the complain resolution process. This is the excellent service we all are expect from TVS. But I urge you to take action against that shop owner Shyam Enterprises in jaipur, Rajasthan from where i bought tyre initially against his rude behaivior. Thank You Rohit Jain
TVS Tyres customer support has been notified about the posted complaint.
 
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