[Resolved] Vcare Hair Clinic — non receipt of hair oil

tigerrao07

Jan 10, 2020

Address: Prince Info Park, Tower B, 1nd Floor, No: 81B, 2nd Main Road, Ambattur Industrial Estate, Ambattur, Chennai-600058., 560094

Website: vcareherbalconcepts.com

I had made an online purchase of hair oil from this company on november 12, 2019 vide ebs payment id:[protected]. The merchant reference number allotted was 30917. Post the online payment of inr 858/- done by me, i never received the consignment!

I wrote them a mail on november 26, 2010 on their mail id: [protected]@vcareherbalconcepts.com, continuously messaged them on their business whatsapp number: +91 [protected] on nov 24, 26, 28, december 14, 2019 & the latest message was sent by me on january 4, 2020. The whatsapp messages are being read but no reply comes from their end. Absolute silence from their end.

I also tried reaching them on[protected] several times during the months of november, december 2019. But the calls never went through! I have left messages on their website contact section but the same story.

There is absolutely no response.

I request you to get the company to deliver the consignment for which i paid for on november 12, 2019.

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Jan 13, 2020

Complaint marked as Resolved

Hi, As soon as i lodged my complaint on www.consumercomplaints.in on January 10, 2020 & the moment, it got forwarded to the concerned product provider company, that is, M/s Praba's VCare Health Clinic (P) Ltd, things started to move! M/s Praba's VCare got into frantic activity mode. Their Customer Care personnel mailed me first saying that they will look into the matter. Within hours of this mail, i got another mail from them which said that the concerned HAIR OIL (4 nos) is getting sent out thru DTDC. Today, i got the consignment! All this in matter of 3 days FLAT. Imagine, i had placed the order on November 12, 2019 & despite numerous follow ups either thru mails, phones calls (by the way, their TOLL FREE number is non operational), WhatsApp messages, they didn't do a thing for nearly TWO months. ABSOLUTE silence from their end till i lodged a complaint on Consumer Complaints. Consumer Complaints is indeed a very effective forum for harassed consumers like me!

Vcare Hair Clinic customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vcare Hair Clinic Customer Care's response Hi Sir,
We will investigate on this and get back to you with the best resolution.

Verified Support

Jan 11, 2020

Vcare Hair Clinic Customer Care's response I apologize for the inconvenience caused. Thanks for your patience.

You can track your order details here,

Tracking URL: https://www.dtdc.in/

The tracking ID is: C01088978

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Comments

Swathi Kommineni

Jan 28, 2020

You provided radiation therapy as a part of hair fall treatment..But it is not good for health..As a result, I got diagnosed with CML, leukemia...so as soon as possible just close your clinic..it ruined my life...so stupidity of me for choosing you...