Via.com — Booking Confirmed but ticket not issued

Address:	Ebix Travels Pvt Ltd Bangalore - 560001 INDIA
Website:	in.via.com/contact-us

On 14th September 2021 I booked a flight ticket from Indore to Bangalore by IndiGo flight 6E-6658on to travel on 17th September through the via.com website.

Full payment of Rs 5897/- is paid through credit card. The website provided the Booking ID FMNAA3J7U2V7H and notified to wait for 5 to 10 minutes for ticket confirmation from Airline.

It is now more than 12 hours since the flight ticket is not confirmed. Tried to call the customer care number [protected] as provided on the via.com website but the line is continuously busy. Sent an email also but no response yet. Meanwhile, the fare of the flight of that particular date is increasing and I am still waiting for the response from via.com.

Seems the website via.com is a fraud, which collects money for booking and does not book the ticket on time, resulting in a lot of trouble to the travelers and an increase in cost due to delay in booking.

Via.com is also very irresponsible to provide any support to customers after booking and there is no information or any assistance for the delay in booking.

I want my booking for the 17th September on the same flight should be confirmed at the earliest.