Via.com / Flightraja Travels — Refund after cancellation by airline

I have booked Chennai to Mumbai flight for 15th September 2021 in Spicejet through Via.com.

Flight was cancelled by Spicejet due to operational issues. They refunded full amount to agent Via.com on 25th September.

I had been following up with Via.com. They neither confirmed when they will refund my amount back and nor what will be the refund amount.

This is really frustrating, because the flight was cancelled by airline and I'm not provided clarity when I will be refunded.
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