Vijay Sales Complaints & Reviews

I ordered phone online on 7th Jan and dropped an email on 13th Jan because the customer rep gave false information that I will receive phone on 11th instead of 9th. Later they were not able to give any TAT and because the product was still with them I requested to cancel the order from their end and initiate refund but to my surprise they didn't inform bluedart about cancellation of my order and dispatched the product. I got angry when bluedart...

Dear Sir,

we have already filled complaint in Nov-23 to Vijay sales for LED Display Panel issue (Picture is not showing) then he will changed or repair my penal and after one month again Same issue arise and we file a complaint in Vijay sales again but as on today 15 days completed but still, we have not received any update so i requested to please take immediate action against Vijay sales.

thanks

sudeep verma

I’ve received a wrong product and returned it.
Its been 3 weeks and my refund around 1, 48, 000 is not credited. Customer support is not responding to my emails or calls...

I ordered (Order No: VS[protected] Sun, 07 January, 2024) this on 7th jan it supposed to get delivered by 10th jan but the order status is still processing and before yesterday it was invoiced .My order invoice is canceled this really pathetic

I have sent numerous mails and reminder [protected]@vijaysales.com but no response. Nobody picks up even after calling [protected] numerous times.

So I ordered this on 10th jan it supposed to get delivered by today or yesterday but the order status is still processing before yesterday it was invoiced what does this mean ? My order invoice is canceled this really pathetic...

One of the worst experience with Vijay sales customer care as i have placed an order for an iphone 15plus on 6th Jan and it was showing 3 days for the delivery of the product, its 12th of Jan and still the order has not been delivered i contacted then every for for the status of the delivery but the customer care executives have no idea about the product everytime i have been getting the same revert that they will be asking the concern team to revert back on the mail or they will be arranging a call back. I called them today as well for the same but the same answer was given by the executive name Urmi and a strange thing happened which was very unprofessional when i asked her to transfer the call to her Manager as she was not giving me a proper answer she put my call on hold and the disconnected the call after keeping me on hold for 2-3 minutes. I called again and then some other person called Sakshi picked up the call took the details and she informed as there was stock issue the delivery was delayed and it will take more 4-5 days to get the update on the product. Still no confirmation on the product delivery
Requesting Vijay Sales to kindly give an update on my purchase order no : VS[protected]

Ordered on 6th Jan 2024 with promised delivery of 11th Jan 2024, No update yet from anyone, even customer care is not helping. Payment already done

Order No: VS[protected]

It’s been 12 days they are not delivering and neither cancelling order. Support also not responding at all. No customer support their online license should be cancelled...

I ordered an iPhone 15 plus from Vijay sales on 6 th Jan and according to the mail it was supposed to come on 10 th but even after two days of the deadline. I have not received my order, and they are not giving any tracking ID on the tracking page.

I have called many times to they customer service that keep telling me that they escalated but no response is coming I even mailed them but they have not replied yet....

I have purchased an iPhone 15 plus from Vijay Sales website on 4th Jan 2024.
The website showed delivery in 2-3 days.
However, it's been a week now and the tracking only shows Invoiced from last 6 days.
Customer care people say they have arranged a call back from Online Support team but no one calls to clear the issue.
I still haven't not received my phone, neither have I received an update on when I would recieve it or where is it stuck.
I have paid around 85k for the phone and still have no idea if I would even get my phone or not.

Ordered iphone from its website on 7th January and till this date its showing In process. I have emailed them multiple times and even called them no proper response. Even once hang up on me. My order id is VS[protected]

Due to some reason i couldn’t receive my order of apple adapter at given address so is returned back to the sender but i haven’t received my refund yet.No proper email reply i received.

The item returned on 5th january 2023.Below is the details of my order;

VS[protected]
Paid By Card
Cust Name: Tabassum

I had placed an order online through the Vijay Sales website on 5th Jan, 24 for a mobile phone as a gift whose delivery was expected on 8th Jan, 24.
But when I was checking on tracker the details it was showing in process from 6th Jan- 8th Jan, 24 and not shipped yet. (Picture attached for reference)
I have contacted the customer care support number as well as emailed them on [protected]@vijaysales.com multiple times to receive an update but have not received an appropriate response. They mentioned on the initial correspondences that someone from their team will reach out directly, but have failed to do so from their end.

I had placed an order from vijay sales website for iphone 15 on 5th January 2024. It was supposed to be delivered today i.e. 7th January 2024 but when I'm tracking my order it is still showing "in process" and the customer care has no answer. They are just saying that it will get delivered. Vijay Sales being such a reputed company is now doing this. It's truly pathetic.

This is wrt order Id VS[protected]. I order an apple charger and it was supposed to be delivered yesterday(06th Jan). I haven't received it yet, also the online status shows it is yet to be shipped.
Customer Support just notes the order I'd and says the online order team will call, which they don't do. Please provide me with a concrete status and expectation untill when it will be delivered.

I ordered an iPhone by making full payment on 02 Jan with delivery date of 6 Jan. However, I am yet to receive any update on my order. I have called and emailed a number of times 😕 but very ambiguous answers are being given by call centre staff. Moreover, no response via email has been received so far.

We had purchased a Faber cooktop from Vijay sales. At the time of purchase we were not informed about that the coating on cooktop would get removed once the cooktop is heated. However, we were only inform that stands were of brass and of good quality. Only after 5 days o[censored]se the coating started to get removed and the stand of the cooktop turned from black to grey. When we inform the same to the faber technician and Vijay sales they told us that the coating would get removed when exposed to heat. However we argued that the work of cooktop is to provide heat and cook the food and from day one it would definitely be exposed to heat.
Please help me either replace or refund the product.

Hi VijaySales,

Could you please provide an update regarding my order VS[protected].

I placed an order on 03rd Jan, its still not delivered.

Instead of standard emi payment, full payment has been debited for order no VS[protected]. Order has been cancelled kindly refund the amount.

I have order Apple Watch on 1st Jan. Excepted delivery date was 3rd of Jan, but order is not yet processed even after 5 days.
No one is responding over email, not picking up call when calling on help line number to check order status. I asked them to cancel my order over mail, but no response. Such a fraud company. Never visit this website. They are no refunding my 50k hard-earned money. Customer support is very bad.